Store Manager
Home Centre - Landmark Group - Saudi Arabia
Total years of experience :13 years, 7 Months
Customer focus
Managing clients and gathering new requirements.
Achieving sales & stock loss targets of the store.
Support the Management of Customer Service activities and Staff competence so as to optimize and sustain sales performance and customer satisfaction.
Manage payroll budgets in line with Area Sales performance.
Maintain stock control targets in line with company guidelines to prevent financial loss.
Collate and provide constructive feedback on VM standards to the business.
Ensure visual presentations of all stores represent the brand image.
Identify trends and suggestions from managers to improve and enhance product performance to drive brand achievement.
Tracking competition on regular basis with respect to price positioning, marketing activities. Timely and accurate report submissions including weekly and monthly sales report.
Adherence of Shop keeping & store standards
People Management
Reduce store operating costs.
Loss Prevention.
Increase in customer awareness on products.
Adherence to SOP
● Operations Management
● Inventory Management
● Customer Service Excellence
● Team Building/Training/Supervision
● Merchandising Strategies
● Shrink Reduction/Loss Control
● Customer Relationship Management
● Stock Control
● Channel & Project Sales & Marketing
● Team Management
● Business Development
● Operations Management
● Inventory Management
● Customer Service Excellence
● Team Building/Training/Supervision
● Merchandising Strategies
● Shrink Reduction/Loss Control
● Customer Relationship Management
● Stock Control
● Team Management
● Business Development
• Planning for Physical Stock Take once in a 3 month for all the departments.
• Responsible for all inventory transaction.
• Coordinating with Retail Operation Manager for all the technical & non-Technical issues regarding Stock.
• Insure that the every Customer is recognized.
• Maintaining Customer Data-Base.
• Sending updates to All Customer's.
• Make sure the staff gives the best service to the customer.
• Taking care of Visual merchandising for all the departments.
• Devising the Sales Target & Focus to Achieve.
• Daily basis updates
• Helping the HR to recruit the best staffs for the organization.
• Training & Development of the Staff.
• Analyzing the competitors position and there sales by visiting there stores.
• Maintain the optimum Stock Level as well taking care of weekly stock replenishment.
• Monitoring the physical counting on a daily basis to avoid the Inventory loss.
• Planning for Physical Stock Take once in a 3 month for store.
• Responsible for all inventory transaction.
• To take care of exchanges bought by customers.
• To resolve the feedback of customers within 48 hrs.
• Taking care of POS (Point of Sale)
• Ensuring that all products are being billed at POS
• Smooth functioning of transactions, ensuring minimum time taken per bill.
• Responsible for all transaction correction.
• Store expenditure control.
• Meeting overall level of Customer satisfaction.
• Training, Interviewing, selections, Performance review and Keeping Motivation in the entire employee.
• In store implementation of new products & procedures.
"Mc Donald's": (Aug 2006 to Jan 2010)
• Responsible for all inventory transaction
• Smooth functioning of transactions, ensuring minimum time taken per bill.
• Training & Development of the Staff
• Devising the Sales Target & Focus to Achieve.
• Daily basis updates
• Insure that the every Customer is recognized
• Maintenance & Repair for all equipment
• Responsible for Staff scheduling
• Responsible for Shift Running
• Responsible for restaurant safety & security.
B.Sc (Physics)
2 Completed HSC from 'Jr college Bhadgaon' with scoring 57%, 2004.
3 Completed SSC from 'Ladkubai vidya Mandir Bhadgon' with scoring 65.20 %, 2002.