Mohamed Yakout, Supervisor, Corporate Multinational Accounts

Mohamed Yakout

Supervisor, Corporate Multinational Accounts

mobinil

Location
Egypt - Alexandria
Education
Diploma, Negotiation Skills
Experience
15 years, 8 Months

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Work Experience

Total years of experience :15 years, 8 Months

Supervisor, Corporate Multinational Accounts at mobinil
  • Egypt - Cairo
  • My current job since July 2013

-Grow the value of key accounts serving as a trusted client advisor
-Develop leads into new profitable business.
-Research new opportunities and develop senior prospect relations.
-Build business cases for new profitable business
-Present at Industry events and conferences
-Support your teammates, adopt and share best practice.

Sales & Marketing Team Leader at International Integrated Systems
  • Egypt - Alexandria
  • December 2012 to July 2013

-Provide on-the-job training to new sales employees.
-Participate in marketing events such as seminars, trade shows, and telemarketing events.
-Coordinate company staff to accomplish the work required to close sales.
-Develop and implement special sales activities to reduce stock.
-Establish and maintain current client and potential client relationships.

Examinations Supervisor at British Council
  • Egypt - Alexandria
  • June 2012 to July 2013

PART TIME

For: IGCSE, edexcel and IELTS

-Ensure that Examination papers are 100% secure.
-Give instructions to candidates at the beginning and end of an examination.
-Ensure discipline of candidates is maintained & regulations are followed.
-Ability to deal with more complex information/inquiries.
-Able to present routine information clearly and logically.
-Able to deal professionally with peers and customers in a pleasant but firm manner and to make an active and constructive contribution to the work of Examination Venue Teams.
-Able to deal with challenging circumstances.
-Able to meet deadlines/keep to a schedule.

Presales Engineer at International Integrated Systems
  • Egypt - Alexandria
  • July 2012 to December 2012

-Present and sell company products and services to current and potential clients.
-Prepare action plans and schedules to identify specific targets and to project the number of contacts to be made.
-Develop and maintain sales materials and current product knowledge.
-Identify and resolve client concerns.
-Communicate new product and service opportunities, special developments, information, or feedback gathered through field activity to appropriate company staff.

Help Desk Coordinator & Senior Support Specialist at ESWECO
  • Egypt - Alexandria
  • August 2009 to March 2012

-Respond to requests for technical assistance in person, via phone, electronically
-Advice user on appropriate action
-Follow standard help desk procedures
-Identify and escalate situations requiring urgent attention

Computer Courses Instructor at EG Training center
  • Egypt - Alexandria
  • January 2009 to January 2012

-Advertising and marketing computer instruction classes to businesses, schools or individuals that may be potential clients or students.
-Developing structured lessons to increase the student's ability to use the various programs and computer systems.
-Meeting with clients and managers to develop a curriculum that meets the needs of the business.
-Researching, learning and working with the various new programs on the market that be requested in training.
-Completing follow-up evaluations, getting feedback and modifying programs.
-Providing some crisis intervention or support help for individuals that have taken the program but are having difficulty with some aspect of the training.
- Invoicing, billing and collecting from students or businesses for classes taught.

IT Technical Support Officier at ESWECO
  • Egypt - Alexandria
  • August 2008 to July 2009

-Installing and configuring computer hardware operating systems and applications;
-Monitoring and maintaining computer systems and networks;
-Talking staff/clients through a series of actions, either face to face or over the telephone;
-Troubleshooting system and network problems and diagnosing and solving hardware/software faults;
-Replacing parts as required;
-Providing support, including procedural documentation;
-Following diagrams and written instructions to repair a fault or set up a system;
-Supporting the roll-out of new applications;
-Setting up new users’ accounts and profiles and dealing with password issues;
-Responding within agreed time limits to call-outs;
-Working continuously on a task until completion (or referral to third parties, if appropriate);
-Prioritizing and managing many open cases at one time;
-Rapidly establishing a good working relationship with customers and other professionals (e.g., software developers);
-Testing and evaluating new technology;
-Conducting electrical safety checks on computer equipment.

Education

Diploma, Negotiation Skills
  • at Nour Training Center
  • December 2010

Understand commercial negotiation and the skills required. Lead the negotiation. Identify and counter the destabilising techniques of professional buyers. Understand the importance of communication adapted to negotiation targets.

Diploma, MCITP : 6425, 6426
  • at New Horizons
  • May 2010

Implementing Active Directory Domain Services Implementing Read-Only Domain Controllers Configuring Domain Name Service for Active Directory Domain Services Configuring Active Directory Objects and Trusts Configuring Active Directory Sites and Replication Creating and Configuring Group Policy Configuring User Environments Using Group Policy Implementing Security Using Group Policy Implementing an Active Directory Domain Services Monitoring Plan Implementing an Active Directory Domain Services Maintenance Plan Troubleshooting Active Directory, DNS, and Replication Issues Troubleshooting Group Policy Issues Implementing an Active Directory Domain Services Infrastructure Configuring AD CS Deploying and Managing Certificates Configuring AD LDS Configuring AD FS Configuring AD RMS Maintaining Access Management Solutions Troubleshooting IDA Solutions

Bachelor's degree, MANAGEMENT INFORMATION SYSTEM
  • at H.I.C.I.S.
  • May 2008

BACHELOR OF MANAGEMENT INFORMATION SYSTEM (ENGLISH DEP.) GRADUATION PROJECT: B- (VERY GOOD)

Specialties & Skills

Negotiation
Organizational Performance
Challenges
Sales Targets
Customer Service
Punctual and well presented.
High level computer skills and always updated with the latest technology trends
Focusing on exceeding customer expectations
Can inspire trust and confidence in clients and buyers.
Ability to use own initiative and think outside the box to achieve objectives
Proven ability to work under pressure to achieve monthly targets
Communication and negotiations skills
Strong business development capabilities with Global experience

Languages

Arabic
Expert
English
Intermediate