Mohamed Mokhtar EL Metwaly

 Provide accurate information to customers.
 Answer customers’ questions about products & services.
 Coordinate with the technical support team to provide excellent customer service.
 Inform customers about discounts and special offers.
 Conduct price and feature comparisons to facilitate purchasing.
 Provide customer feedback to the Administration.
 Stay up-to-date with new products & services.

 Maintains administrative workflow by studying methods and developing reporting procedures.
 Develops administrative staff by providing information, educational opportunities, and coaching.
 Resolves administrative problems by analyzing information; identifying and communication solutions.
 Maintains rapport with customers, managers, and employees by arranging continuing contacts.
 Provides information by answering questions and requests.
 Guides employee actions by researching, developing, writing, and updating administrative policies, procedures, methods, and guidelines; communicating developments to management.

 Services existing accounts and establish new accounts by planning daily work schedule.
 Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual analyses.
 Monitors competition by gathering current market place information on pricing, products, new products, delivery schedules, merchandising techniques, etc.
 Recommends changes in products, service, and policy by evaluating results and competitive developments.
 Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.
 Contributes to team effort by accomplishing related results as needed.
 Checking customer's credit ratings with banks.
 Upholds the policies and procedures outlined in the credit policy.
 Ensuring customers pay on time.
 Negotiating payment plans.
 Interacts with sales for timely credit decisions on incoming customers.
 Assisting in Managing Work and provides accurate and timely results in the form of reports.