Moaaz Banjer

Participated in developing and creating the below products & services:
• SME Card
• Low Limit Card
• Household Card
• EPP
• E-statement solution
• Chip & PIN
• PIN set up via IVR
- Currently, I work closely with the portfolio department, cards business team and the marketing department to set up and execute marketing plans and strategies to attract new customers “Acquisition” and increase customers spending and usage, by delivering campaigns, special offers, rewards, loyalty programs and other tactics.
- Monitoring cards products lifecyle and credit cards usage. Revising mailing system to reduce returned cards.
- Creating new solutions to reduce cost and increase revenues, such as developing the e-statement solution Improving customer’s experience with BAJ cards by creating smart solutions (i.e IVR PIN set up & e-statement).
- Responsible for conducting training courses to new joiners Responsible for creating the Credit Cards Training materials for the training center usage.
- Coordinate and execute marketing actitivtes “promotions and rewards” with different organizations and merchants, such as Visa and MasteCards, Souq.com and Jarir.
- Vocal point and main contact between Cards business & portfolio & the marketing team, with the responsibility to sign-off and approving all marketing artworks related to cards.

- Communicating new products and features to customers through different channels “website, email, ATM screen, Social Media and SMS.
- Responsible for developing and updating Cards monthly newsletter
- In charge of maintaining the credit cards department section under bank’s website.
- Update and maintain all cards collaterals. Including Application forms, card carriers, welcome letters, intial disclosure.. etc

- Conducted risk assessment on different application.
- Created monthly risk reports.
- Monitored and analyzed existing risks.
- Managed IT projects from the risk prospective.
- Participated in launching Risk management tool by cleaning data and uploading them into the new database.
- Participated in identifying key performance indicators for Risk -Department and Control and Compliance department.
- Created new employee guide to help new employees

United Way is a volunteer-led, nonprofit organization located in a geographic community that seeks and addresses the root causes of key issues, is accountable for stewardship of resources and is accountable for short-term and long-term results.

United Way’s global network provides the foundation for increased community impact in all communities. It consists of interdependent capabilities distributed at the global, regional, national and local levels, strengthened by centers of excellence.

I was assigned to handled returens, exchange, and refunds. In addition to assisting customers who had problems with their orders. I also issued discount and membership cards.