HR Senior Assistant - Employee Relations
Dubai islamic Bank (DIB)
Total years of experience :10 years, 7 Months
Handling a staff count of 4, 000 employees
Job Responsibilities:
Role Purpose: with focus provide HR operations and support to the end user, coordinate with other units to process and deliver the output to end users in line with the department overall policy and strategy.
Operational responsibilities:
-Responsible for receive resignation notification/withdrawal of resignation from HRBP or from business departments.
-Follow up and conduct for the exit Interview feedback with HR Business Partner.
-Follow up and coordinate with respective department for confirmation the last working date for the resigned staff.
-Prepare and ensure to suspend the resigned staff to avoid any financial risk.
-Meet the concern employee to handover the resignation/ withdrawal of resignation along with the Exit guideline.
-Communicate with Employee Services unit for circulation the resignation documents to other departments within the bank.
-Handles and prepares letter request of employees such as salary certificate, service letter, NOC, employment letters, etc.
-Handles and prepares experience and reference letters.
-Prepares weekly and monthly reports of all the resignation/ withdrawal of resignation.
-Prepare data management (MIS) and store all the documents in the proper files for easy access.
-Reply on regular bases whether through e-mail or by telephone on almost immediate basis to any sort of query forwarded to the unit.
-Handles the Employee Relation tickets through HR Help Desk and ensure the tickets solve within SLA.
In Customer Service Operations Division:
-Assist in set operational goals to meet or exceed performance expectations.
-Provide guidance to staff in resolving operational issues and problems.
-Ensure resource assignment, training development and performance assessment are completed in timely manner.
-Provide excellent customer service in order to build and maintain strong relationship with customers.
-Conduct regular meetings with the team to discuss about operational updates, ideas and issues.
-Ensure customer complaints are handled and resolved accurately and quickly.
-Develop and implement plans to improve operational effectiveness and efficiency.
-Assisted staff with routine daily HR related works.
-Providing administrative support to staff of the Human Resources/Admin department.
-Maintaining employee personnel files.
-Keep Update employee records with leave request
-Keeping HR profile of employees organized in data-based system and physical record.
-An ability to apply knowledge of mathematics, science, and engineering. -An ability to design and conduct experiments, as well as to analyze and interpret data. -An ability to design a system, component, or process to meet desired needs within realistic constraints such as economic, environmental, social, political, ethical, health and safety, manufacturability, and sustainability. -An ability to function on multi-disciplinary team. -An ability to identify, formulate, and solve engineering problems. -An understanding of professional and ethical responsibility. -An ability to communicate effectively. -The broad education necessary to understand the impact of engineering solutions in a global, economic, environmental, and societal context. - A recognition of the need for, and an ability to engage in life-long learning. -A knowledge of contemporary issues. -An ability to use the techniques, skills, and modern engineering tools necessary for engineering practice. Academic Courses:- Operation Research I Quality Control Ergonomics Dynamics & Statics Process Control Systems Cost Analysis Operations management