Moaaz Rafat

Administered Windows Server (2012-2022), Active Directory, DNS, DHCP, and VPN connectivity.
Configured and supported Cisco switches and routers for reliable LAN/WAN connectivity.
Worked with database systems, executing SQL queries for application support, troubleshooting, and data validation.
Led the IT procurement lifecycle, involving planning and vendor coordination.
Deployed and maintained Hyper-V virtual machines and configured WSUS.
Installed, configured, and supported CCTV systems, printers, and other peripherals.
Provided end-to-end technical support, resolving incidents from basic user issues to critical outages.
Maintained system and database documentation, including configurations and maintenance procedures.
Created and maintained IT documentation including network topology and hardware inventory.
Ensured compliance with Cybersecurity practices and IT policies.

A pharmaceutical company managing a multi-branch pharmacy chain, including operations, logistics, and retail services
Provided full-spectrum IT support for a multi-branch pharmacy chain.
Deployed and administered Windows Server environments and local domain services.
Configured and supported Site-to-Site VPNs and maintained secure inter-branch communication.
Delivered infrastructure and system setup for new branches including database connectivity.
Provided 24/7 support for infrastructure and database-driven applications.
Led branch infrastructure projects from pre-opening to launch.
Troubleshot and maintained pharmacy software and surveillance systems.
Directed IT onboarding for new locations, ensuring readiness of systems.