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Moamen Salem, Relationship Officer

Moamen Salem

Relationship Officer·Commercial Bank of Dubai (

United Arab Emirates

Bachelor's degree, Accounting

Work experience

Total years of experience: 12 years, 4 months

Relationship Officer

July 2018 - January 2019

Commercial Bank of Dubai (

United Arab Emirates

July 2018 - January 2019

It is a job that fully requires professional sales techniques as we sell multiproduct.
-Personal loan, Mortgage loan, Auto loan and banc assurance
-Continuously generating prospect customer List to be Fed into the system.
-Work hard on achieving all given business targets by direct manager.
-Use all company resources & equipment in Economic & efficient manner

-Main role is to retain and maintain good relationship with the existing clients and providing necessary support related to e-debit.

-Trying to sell bank products as I was responsible for achieving my monthly target.

-Attend all customer inquiries, Investigate complaints, identify and recommend improvements to existing processes and procedure to maximize sales and service level within a high competitive market place.

-Reporting to BDM (Business Development Manager) through thorough daily report.

Company industry:
Banking
Job role:
Sales

Relationship Officer

April 2016 - April 2018

Union National Bank ( UNB )

United Arab Emirates

April 2016 - April 2018

It is a job that fully requires professional sales techniques as we sell multiproduct.
-Personal loan, Mortgage loan, Auto loan and banc assurance
-Continuously generating prospect customer List to be Fed into the system.
-Work hard on achieving all given business targets by direct manager.
-Use all company resources & equipment in Economic & efficient manner

-Main role is to retain and maintain good relationship with the existing clients and providing necessary support related to e-debit.

-Trying to sell bank products as I was responsible for achieving my monthly target.

-Attend all customer inquiries, Investigate complaints, identify and recommend improvements to existing processes and procedure to maximize sales and service level within a high competitive market place.

-Reporting to BDM (Business Development Manager) through thorough daily report.

Company industry:
Banking
Job role:
Sales

Relationship Officer

May 2014 - February 2016

National Bank Of Ras Alkhaima ( RAKBANK )

United Arab Emirates

May 2014 - February 2016

It is a job that fully requires professional sales techniques as we sell multiproduct.
-Fleet finance - Business Banking Department ( BBD ) & Auto Loan .
-Continuously generating prospect customer List to be Fed into the system.
-Work hard on achieving all given business targets by direct manager.
-Use all company resources & equipment in Economic & efficient manner

-Main role is to retain and maintain good relationship with the existing clients and providing necessary support related to e-debit.

-Trying to sell bank products as I was responsible for achieving my monthly target.

-Attend all customer inquiries, Investigate complaints, identify and recommend improvements to existing processes and procedure to maximize sales and service level within a high competitive market place.

-Reporting to BDM (Business Development Manager) through thorough daily report.

Company industry:
Banking
Job role:
Sales

Relationship Officer

April 2013 - April 2014

Abu Dhabi Islamic Bank

United Arab Emirates

April 2013 - April 2014

It is a job that fully requires professional sales techniques as we sell multiproduct.
-Fleet finance - Business Banking Department ( BBD ) .
-Continuously generating prospect customer List to be Fed into the system.
-Work hard on achieving all given business targets by direct manager.
-Use all company resources & equipment in Economic & efficient manner

-Main role is to retain and maintain good relationship with the existing clients and providing necessary support related to e-debit.

-Trying to sell bank products as I was responsible for achieving my monthly target.

-Attend all customer inquiries, Investigate complaints, identify and recommend improvements to existing processes and procedure to maximize sales and service level within a high competitive market place.

-Reporting to BDM (Business Development Manager) through thorough daily report.

Company industry:
Banking
Job role:
Sales

Sales Executive

May 2011 - March 2013

ABAZA Trade Company

Egypt

May 2011 - March 2013

Act as the primary customer interface

-Responsible for the development of business and relationships with customers’ who want to buy our vehicles and reporting to the senior management, and providing them with all reports which asked.

-Putting operation plans that should greatly help in running the business according to the company’s strategies
-Supplying customers with timely responses regarding product information, pricing, and company information.

- Responding to and filtering incoming enquiries, developing sales cycle drive to close either independently, or in association with the Infiniti brand Manager.

- Ability to improve and update knowledge of product range, features and benefits

- Achieve and exceed the allocated sales target for new units, trade-ins, accessories and insurance policies

Company industry:
Automotive Dealership & Distributor
Job role:
Sales

Relationship Officer

November 2008 - March 2011

Qatar National Bank(QNB Al Islami)

Qatar

November 2008 - March 2011

It is a job that fully requires professional sales techniques as we sell multiproduct.
-Vehicle finance and opining accounts and personal finance.
-Continuously generating prospect customer List to be Fed into the system.
-Work hard on achieving all given business targets by direct manager.
-Use all company resources & equipment in Economic & efficient manner

-Main role is to retain and maintain good relationship with the existing clients and providing necessary support related to e-debit.

-Trying to sell bank products as I was responsible for achieving my monthly target.

-Attend all customer inquiries, Investigate complaints, identify and recommend improvements to existing processes and procedure to maximize sales and service level within a high competitive market place.

-Reporting to BDM (Business Development Manager) through thorough daily report.

Job role:
Sales

Senior Customer Service

June 2006 - October 2008

BARCALYS BANK OF EGYPT

United Arab Emirates

June 2006 - October 2008

It is a job that fully requires professional sales techniques
-Helping to handle the customers’ problems which faced them.
-Presenting financial products to clients using Procedures & techniques explained in the Break-in-training program.
-Ensure delivering of correctly filled Application together with all necessary Documents in a Timely Manner.
-Continuously generating prospect customer List to be Fed into the system.

Company industry:
Banking
Job role:
Customer Service and Call Center

Education

AlexandriaNasser military Secondary School

January 2006

January 2006

Bachelor's degree, Accounting

Egypt

AlexandriaNasser military Secondary School

January 2006

January 2006

High school or equivalent, Accounting

in

Skills

Automotive
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Automotive
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Marketing
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Marketing
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Sales
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Sales
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Customer Service
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Customer Service
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BUSINESS DEVELOPMENT
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BUSINESS DEVELOPMENT
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COMPETITIVE
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COMPETITIVE
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CUSTOMER RELATIONS
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CUSTOMER RELATIONS
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DEBIT
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DEBIT
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MARKETING
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MARKETING
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PROCESS ENGINEERING
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PROCESS ENGINEERING
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REPORTS
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REPORTS
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SALES
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SALES
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FINANCE
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FINANCE
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FINANCIAL
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FINANCIAL
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Automotive
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Automotive
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Marketing
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Marketing
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Sales
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Sales
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Customer Service
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Customer Service
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Languages

Arabic
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English
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