Mutaz Mismar

• Efficiently manage refugee case files and medical records, ensuring file integrity and program access.
• Conduct pre-screening and provide adjudications support to streamline case processing.
• Schedule and coordinate pre-departure services to facilitate timely refugee resettlement.
• Guide and monitor teams of Project Clerks and Project Assistants to enhance case management activities.
• Conduct refugee form filling and casework interviews to gather essential information for case processing.
• Collaborate with field teams to ensure effective communication and support throughout the case management process.
• Implement best practices to improve overall efficiency and effectiveness in case management operations.

• Efficiently managed refugee case files and medical records, ensuring high standards of file integrity and program access.
• Conducted pre-screening and provided comprehensive support to field teams and adjudications.
• Coordinated scheduling and pre-departure services to streamline case management processes.
• Guided and monitored teams of Project Clerks and Project Assistants, enhancing their effectiveness in completing assigned tasks.
• Demonstrated strong organizational skills and attention to detail, contributing to the overall success of case management activities.
• Fostered collaboration and communication within teams to improve workflow and service delivery.

• Provided exceptional customer service by assisting passengers with food and book purchases at QAIA Airport.
• Managed cash transactions efficiently, ensuring accurate handling and processing of payments.
• Maintained a clean and organized sales area, enhancing the shopping experience for travelers.
• Demonstrated strong communication skills, effectively engaging with diverse customers.
• Collaborated with team members to optimize inventory management and stock levels.
• Adapted quickly to fast-paced environments, ensuring timely service during peak travel hours.
• Developed a keen understanding of passenger preferences, contributing to increased sales and customer satisfaction.

• Prepared monthly cash lists for the Financial Assistant, ensuring accurate and timely distribution of funds to refugees.
• Distributed ATM cards to refugees, both in-office and during home visits, addressing special cases with compassion and efficiency.
• Conducted home visits to assess individual needs and provide tailored support to refugees, enhancing their access to essential resources.
• Established and managed help desks across Jordan, offering guidance and assistance to refugees navigating financial aid processes.
• Collaborated with local organizations to streamline support services, improving the overall experience for refugees in need.
• Demonstrated strong problem-solving skills and cultural sensitivity in all interactions, fostering trust and rapport with refugee communities.

• إدارة كافة العمليات المحاسبية بدقة وكفاءة عالية.
• إعداد التقارير المالية الشهرية والسنوية لتحليل الأداء المالي.
• تنفيذ عمليات التدقيق الداخلي لضمان الالتزام بالمعايير المحاسبية.
• استخدام برامج المحاسبة الحديثة لتحسين دقة البيانات وسرعة المعالجة.
• التعاون مع الفرق المالية الأخرى لتعزيز استراتيجيات التخطيط المالي.
• تقديم المشورة المالية للإدارة لدعم اتخاذ القرارات الاستراتيجية.
• تحقيق تحسينات مستمرة في العمليات المحاسبية لتقليل التكاليف وزيادة الكفاءة.
• ضمان التوافق مع القوانين واللوائح المحلية والدولية في جميع الأنشطة المحاسبية.