Key Account Manager
Bupa Arabia
Total years of experience :15 years, 8 Months
Managing the process of generating leads from different sources. Contribute in structuring the leads pipeline to build the forecasting plan. Track and monitor all leads activities in CRM system and provide analysis and recommendations. Deliver an accountable report for all lead generating activities. Reviews & audits the quality of leads that his team generates on a weekly basis and check the efficiency of the leads with the Lead to Sales conversion ratio.
To oversee and manage a team of performance officers for setting the business model foundation by reflecting business performance and develop people with the required tools and
skills. Responsible for defining Key Performance Indicators (KPIs) and creating guidelines and processes to achieve these business targets tied to timeliness, quality and completeness. Facilitate working relationship with data Reporting and Solutions team. Manage projects and delegate resources efficiently
Evaluate Tele Sales Agents call, update the correspondence materials, manage customers complaints and worked on minor projects that could enhance the working area
Toll free helpline, assisting the caller either was a member, provider or even group secretaries of the insured companies.
Meeting the guests, tour them to the facilities and explain the fitness benefits to convince them to get a membership.
Collecting leads and make outgoing calls.
Meet the initial members and push them nicely to bring me referrals.
Displaying items, serving customers, dealing with any queries or complaints advising customers on their purchases. Helping with promotions and making sure sales targets are met
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