Head Of Operations
Kidzkit
Total des années d'expérience :15 years, 9 Mois
• 1. Develop operational strategies and plans aligned with the overall business goals.
• 2. Collaborate with senior management to define operational objectives, identify areas for improvement, and establish key performance indicators (KPIs).
• 3. Focuses on optimizing operational processes to enhance productivity, quality, and eficiency.
• 4. analyzing existing workflows, identifying bottlenecks, and implementing process improvements and automation initiatives.
• 5. Implement standard operating procedures (SOPs) to ensure consistent and efective operations.
• 6. oversees resource planning, including workforce management, budgeting, and procurement. They ensure that the necessary resources, such as personnel, equipment, technology, and supplies, are available to support operational activities.
• 1. Helping organizations improve eficiencies and the overall profitability of their business.
• 2. Implemented lean strategies to ensure their supply chains are more efective and add value to the organization.
• 3. Oversee the day-to-day running of the business to initiate change in management itself.
• 4. Delivering supply chain training that results in obtaining an Industry-Recognized Credential, maintaining accurate records of all activity, and fostering an encouraging learning environment.
• Certainly! Here are some specific strategies I implemented as an Operations Management Consultant to raise profits and increase sales orders:
• 1. Demand Forecasting and Sales Analysis
• 2. Pricing Optimization
• 3. Lean Manufacturing and Process Eficiency
• 4. Customer Relationship Management (CRM) Optimization
• 5. Cross-Functional Collaboration and Training6.Continuous Improvement Initiatives
orders. Heres an overview of what I accomplished:
• 1. Process Analysis and Improvement
• 2. Cost Reduction Strategies
• 3. Inventory Management Optimization
• 4. Supply Chain Optimization
• 5. Performance Measurement and KPI Development
• Overall, my contributions as an Operations Management Consultant positively impacted the business by optimizing processes, reducing costs, improving supply chain performance, and implementing efective performance measurement systems. These eforts
collectively contributed to increased profitability and 75% higher number of sales orders, positioning the company for long-term success.
• 1. Overseeing an e-commerce businesss logistics operations
• 2. Improving, and optimizing diferent stages of the e-commerce supply chain
• 3. Ensuring that the day-to-day operations are running eficiently and efectively
• 4. Managing the Warehousing & Inventory Process
• 5. Managing Order fulfillment workflows internally & externally
• 6. Managing Customer Service Team (Inquiries - Escalations - Process)
• 7. Developing Company strategies by implementing Lean tools
• 8. Oversee labor training, Process Improvement, and supply chain new technology
• 1. Responsible for the end-to-end execution of outbound shipment orders while adhering to the company and the clients business rules.
• 2. Possessing superior leadership, communication, and team-building skills, this individual will lead the day-to-day activities of a cross functional team that will consistently surpass client KPIs & Fulfillment platform for E-Commerce business.
• 3. Maintaining and overseeing inventory and supplies by receiving, storing, and delivering items.
• 4. supervising staf, and securing the warehouse.
• Streamlined inventory control processes, employing lean management principles that led to a 30% increase in warehouse eficiency and a decrease in product misplacement incidents.
• 1. Organizing all store operations and allocating responsibilities to personnel
• 2. Supervising and guiding staf towards maximum performance
• 3. Preparing and controlling the stores budget aiming for minimum expenditure and eficiency
• 4. Monitoring stock levels and purchases and ensure they stay within budget
• 5. Deal with complaints from customers to maintain the stores reputation
• 6. Inspect the areas in the store and resolve any issues that might arise
• 7. Plan and oversee in-store promotional events or displays
• 8. Keep abreast of market trends to determine the need for improvements in the store
• 9. Analyzing sales and revenue reports and making forecasts
• 10. Ensure the store fulfills all legal health and safety guidelines
• 1. Develop and implement strategies to optimize storage and distribution operations, ensuring the timely and accurate delivery of goods to customers.
• 2. Oversee the receipt, storage, and dispatch of goods safely and eficiently, ensuring compliance with all relevant regulations and guidelines.
• 3. Coordinate with suppliers, vendors, and transportation companies to manage inbound and outbound shipments efectively.
• 4. Monitor inventory levels and implement strategies to minimize stock shortages and overages.
• 5. Maintain accurate records of inventory, including tracking and reporting on stock levels, quality, and availability.
• 6. Collaborate with cross-functional teams, including procurement, sales, and production, to align storage and distribution processes with overall business objectives.
• 7. Lead and manage a team of storage and distribution staf, providing guidance, training, and performance feedback.
• 8. Identify areas for process improvement and implement innovative solutions to enhance eficiency and productivity.
• 9. Ensure compliance with health and safety regulations and promote a safe working environment for all staf.
• 10. Stay up-to-date with industry trends and developments in logistics and supply chain management, and make recommendations
for improvements based on best practices.
• 1. Developing, implementing, and managing operational processes and systems to ensure eficiency and customer satisfaction
• 2. Monitoring and evaluating operational performance and recommending improvements
• 3. Providing guidance and support to 25 team members
• 4. Monitoring and managing inventory levels
• 5. Developing and implementing policies and procedures
• 6. Managing the day-to-day operations and deliveries of the organization
• 7. Maintaining records of operational activities
• 8. Analyzing data to identify areas for improvement
• 9. Assisting in budgeting and forecasting
• 10. Ensuring compliance with applicable laws and regulations
• 1. Assisting in the formulation of targets for individuals and teams
• 2. Hiring and onboarding new employees
• 3. Answering questions from staf and providing guidance and feedback
• 4. Anticipating escalation and taking over calls when needed
• 5. Devising ways to optimize procedures and keep staf motivated
• 6. Measuring performance with key metrics such as call abandonment, call waiting, etc.
• 7. Ensuring adherence to policies for attendance, established procedures, etc.
• 8. Keeping management informed on issues and problems
• 9. Preparing monthly/annual results and performance reports
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