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Moataz Elsayed Hagag, Technical support

Moataz Elsayed Hagag

Technical support

Vodafone Egypt

Location
Egypt - Tanta
Education
Bachelor's degree, law
Experience
12 years, 10 Months

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Work Experience

Total years of experience :12 years, 10 Months

Technical support at Vodafone Egypt
  • Egypt
  • My current job since September 2016
Technical Support Engineer at Best Idea for businessmen service
  • United Arab Emirates - Dubai
  • December 2015 to May 2016

- End User Support including diagnosis and solving computer software and hardware faults,
laptops, printers, PC hardware and software problems.
- Installing, Configuring and Troubleshooting of Networking Equipment's Routers and Switches
- Installing and configuring computers hardware operating systems and applications.
- Implementing and configuring finger print machines and camera systems

Network Administrator at Tanta Oil & Soap and neutral water
  • Egypt - Cairo
  • January 2014 to August 2015

- Installing, Configuring and Troubleshooting of Networking Equipment's Routers and Switches.
- Managing and Maintaining the Servers, PC, Routers and Switches Managing
- Implementing, Managing, and Maintaining Microsoft Windows Server 2012 Network
Infrastructure.
- End User Support including diagnosis and solving computer software and hardware faults,
laptops, printers, PC hardware and software problems.
- Installing and configuring computers hardware operating systems and applications.
- Implementing and configuring network services, DHCP, DNS, Active Directory, Routing and
Remote Access on Microsoft and Cisco systems
- Testing and evaluating new technology & replacing parts as required.
- Managing Wireless LAN Hardware and Software for the corporate office.

Technical support Engineer at Link stream Company internet provider
  • Egypt - Tanta
  • January 2011 to December 2013

- End User Support including diagnosis and solving computer software and hardware faults,
laptops, printers, PC hardware and software problems.
- Installing, Configuring and Troubleshooting of Networking Equipment's Routers and Switches
- Setup and connect ADSL lines.
- Provide customer with product and service information.
- Respond to customer problems and resolve it via phone.
- Respond to requests for technical assistance, via phone and Email.

Education

Bachelor's degree, law
  • at Tanta University
  • September 2011

Faculty of law, Tanta University

Specialties & Skills

Systems Management
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Customer Service
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Technical Support
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Network Administration
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Network Design
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Computer maintenance
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Good Presentation skills
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Highly self motivated with a strong desire to succeed
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Time management and multitasking abilities
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Professional user of different versions of windows OS
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Ability to diagnose errors and troubleshooting networks
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Good Communication skills
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Strong Computer skills (Microsoft Office(Word,Excel,Power point ..etc) Web browsers, Search Engines
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Languages

English
Expert
Arabic
Native Speaker

Training and Certifications

Microsoft Server Virtualization with Windows Server Hyper-V & System Center (Certificate)
Date Attended:
August 2013
Valid Until:
January 9999
(Microsoft Certified solution Associate - (MCSA OFFICE 365 (Certificate)
Date Attended:
November 2014
Valid Until:
January 9999
Microsoft certified solution associate - (MCSA Windows Server 2012 (Certificate)
Date Attended:
May 2015
Valid Until:
January 9999
Cisco Certified Network Associate - CCNA (Certificate)
Date Attended:
May 2014
Valid Until:
May 2017
English (Certificate)
Date Attended:
July 2012
Valid Until:
January 9999