Key Accounts Sales Manager
Mantrac
Total years of experience :13 years, 7 Months
• Sell parts to all fax-in, email-in, call-in, and walk-in customers
• Ascertain part number; inspect worn, damaged, or defective part to determine customer need
• Discuss features and benefits of alternative solutions (repair options) and offer those solutions to the customer (e.g., General Duty/Reman/Used)
• Advise customer of additional related parts (e.g., gaskets/seals/hardware)
• Maintain accurate customer and equipment information in the CRM
• Keep customers informed of new parts, services available, and dealer merchandising programs
• Advise customer on substitution of part when replacement is not available
• Support Product Support Field Sales/Inside Sales/Machine Sales/Service Force
• Participate and complete training as required and/or available
Faculty of engineering ekecterical machine department