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Moataz said, customer service coordinator

Moataz said

customer service coordinator·Hassans hearing care

Kuwait

Bachelor's degree, Tourism and Hotel Management

Work experience

Total years of experience: 14 years, 0 months

customer service coordinator

May 2024 - Present

Hassans hearing care

Al Kuwait, Kuwait

May 2024 - Present

-Managed and resolved customer inquiries and complaints across multiple
channels, ensuring timely and accurate responses.
-Led and trained a team of customer service representatives, ensuring consistent
adherence to company policies and service standards.
-Identified and implemented process improvements to enhance service efficiency
and customer satisfaction.
-Coordinated with various departments to escalate and resolve complex customer
issues.
-Generated regular reports on customer service performance metrics, providing
insights and recommendations for improvement.
-Built and maintained strong relationships with key customers, fostering loyalty and
repeat business.
-Developed training materials and conducted workshops to enhance team skills and
product knowledge
Company industry:
Medical Clinic
Job role:
Medical, Healthcare, and Nursing

restaurant manager

September 2022 - April 2024

Meme curry

As Salimiyah, Kuwait

September 2022 - April 2024

staff management recruit, train, and supervise restaurant staff. Develop schedules,
manage performance, and resolve any staffing issues
.build strong relationships with customers. Gather and act on feedback to
continuously improve the dining experience
.Organize and supervise shifts
.Control operational costs and identify measures to cut waste
Train new and current employees on proper customer service practices
. Preparing the weekly reports (wastage- customers complains - store expenses -
target plan production)
. Maintain outstanding store condition and visual merchandising standards
. Prepare the list of store stock and the needs from warehouse or suppliers
. Weekly audit for store invoices, transfers and receiving
. Weekly meeting with the head chef for the wastage
. Track the temperature of all the fridges and freezers
.make the monthly inventory and staff schedule
Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

assistant manager store

July 2021 - May 2022

Apparel Group

As Salimiyah, Kuwait

July 2021 - May 2022

- Assisted the Store Manager in daily operations, ensuring compliance with brand and merchandising
standards.
- Recruited, trained, and monitored staff performance to achieve high productivity and customer satisfaction.
- Implemented upselling techniques, consistently meeting or exceeding monthly revenue targets.
- Managed inventory control, stock replenishment, and product display optimization.
- Resolved customer concerns effectively to foster loyalty and repeat business.
Company industry:
Retail & Wholesale
Job role:
Sales

store manger

May 2015 - May 2021

nagwa

Al Kuwait, Kuwait

May 2015 - May 2021

· Follow up shop team through conducting daily meeting to discuss sales
achievement vs.
Target and distribute roles to reach objectives.
· Train new and old team on how to handle customers in addition to
product knowledge in terms of features and benefits.
· Set shop team attendance schedules according to business needs ad
follow up Implementation.
· Manage all inter shops transfers and communicate properly to area manager
· Assess team performance and do the required PDP (Personal Development Plan)
and assure training implementation
· Handle team grievances and disciplines Handle customer complaints
· Provide appropriate after sales service to all customers Provide feedback to area
manager about customer needs.
· Ensure all policies and procedures are followed properly
Company industry:
Retail & Wholesale
Job role:
Sales

Assistant manger

December 2011 - February 2015

alfarooj

Hawali, Kuwait

December 2011 - February 2015

.Assist in recruiting, training, and supervising restaurant staff. Help manage
employee schedules, performance, and resolve any staffing issues.
.Ensure a high level of customer satisfaction by providing prompt and effective
service. Address and resolve customer complaints and inquiries.
.Support daily operational tasks including opening and closing procedures. Ensure
the restaurant adheres to health, safety, and cleanliness standards.
.Assist in monitoring inventory, controlling costs, and managing budgets
.Work with kitchen staff to ensure the quality and presentation of food meet
restaurant standards.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Education

Alexandria University

June 2011

June 2011

Bachelor's degree, Tourism and Hotel Management

Egypt

GPA (percentage): 85%

GPA (percentage): 85%

tourism and hotel management

Skills

Client Service
Expert
Client Service
Expert
Team Management
Expert
Team Management
Expert
Tourism
Expert
Tourism
Expert
Restaurants
Expert
Restaurants
Expert
Hotels
Expert
Hotels
Expert
microsoft office
Intermediate
microsoft office
Intermediate
teamwork
Intermediate
teamwork
Intermediate
staff training
Intermediate
staff training
Intermediate
team leadership
Intermediate
team leadership
Intermediate
restaurants
Intermediate
restaurants
Intermediate
operation
Intermediate
operation
Intermediate
micros
Intermediate
micros
Intermediate
restaurants management
Intermediate
restaurants management
Intermediate
marketing
Intermediate
marketing
Intermediate
operations management
Intermediate
operations management
Intermediate
Managerial Skills
Expert
Managerial Skills
Expert
Leadership Skills
Expert
Leadership Skills
Expert
Problem Solving
Expert
Problem Solving
Expert
Management.
Expert
Management.
Expert
Performance Tracking
Expert
Performance Tracking
Expert
planning
Intermediate
planning
Intermediate
retail
Intermediate
retail
Intermediate
Office Work
Intermediate
Office Work
Intermediate
Office Management
Intermediate
Office Management
Intermediate
Mail
Intermediate
Mail
Intermediate
Typing
Intermediate
Typing
Intermediate
Accounting
Beginner
Accounting
Beginner
Tourism
Intermediate
Tourism
Intermediate
Receptions
Intermediate
Receptions
Intermediate
Mobile
Intermediate
Mobile
Intermediate
Order
Intermediate
Order
Intermediate
Time Management
Intermediate
Time Management
Intermediate
Outlook
Intermediate
Outlook
Intermediate
Merchandising
Intermediate
Merchandising
Intermediate
Microsoft PowerPoint
Beginner
Microsoft PowerPoint
Beginner
Purchasing
Intermediate
Purchasing
Intermediate
Sales Coordination
Intermediate
Sales Coordination
Intermediate
Digital Marketing
Beginner
Digital Marketing
Beginner
Retail Management
Intermediate
Retail Management
Intermediate
Asset Management
Intermediate
Asset Management
Intermediate
Office Administration
Beginner
Office Administration
Beginner
Microsoft Excel
Intermediate
Microsoft Excel
Intermediate
Customer Service
Intermediate
Customer Service
Intermediate
Sales
Intermediate
Sales
Intermediate
Management
Intermediate
Management
Intermediate
Customer Care
Intermediate
Customer Care
Intermediate
Materials
Beginner
Materials
Beginner
Training
Intermediate
Training
Intermediate
Sports
Expert
Sports
Expert
Client Service
Expert
Client Service
Expert
Team Management
Expert
Team Management
Expert
Restaurants
Expert
Restaurants
Expert
Hotels
Expert
Hotels
Expert

Social profiles

Languages

English

Expert

Arabic

Native Speaker

Hobbies and interests

football