customer service agent
Meme curry
Total years of experience :12 years, 3 Months
. Answer customer’s questions and maintains customer satisfaction by providing problem solving resources
. Supervising day to day operations in the customer service department
. manages customer service staff, communicates job expectations and performs and job reviews
. audits customer service procedures and trends and determines system improvements
. update all departments of the company about the holidays, timing and any emergency changes
. Manage all incoming calls and emails
. Report back on results
. great and receive customers in welcoming manner
. serve customers by helping them select products
. responds to customers questions
. provides outstanding customer service
. manage customers transactions
. assists with inventory and receiving items
• Follow up shop team through conducting daily meeting to discuss sales achievement vs. target and distribute roles to reach objectives.
• Train new and old team on how to handle customers in addition to product knowledge in terms of features and benefits.
• Set shop team attendance schedules according to business needs ad follow up implementation.
• Manage all inter shops transfers and communicate properly to area manager
• Assess team performance and do the required PDP (Personal Development Plan) and assure
training implementation.
• Handle team grievances and disciplines
• Handle customer complaints.
• Provide appropriate after sales service to all customers
• Provide feedback to area manager about customer needs.
• Ensure to keep all promises made to customer.
• Enhance the customer service provided to customer through shop team
• Handle customer complaints.
• Provide feedback to area manager about customer needs.
• Ensure all policies and procedures are followed properly.
manage the duty and make the schedule receiving the order from factory fixing the problems of the castomer
tourism and hotel management
