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Moath Yasser Eisa Al-Mallad, Operations Specialist

Moath Yasser Eisa Al-Mallad

Operations Specialist·Lichfield Fire and Safety Equipment (LIFECO)

United Arab Emirates

Bachelor's degree, Industrial Engineering

Work experience

Total years of experience: 7 years, 8 months

Operations Specialist

March 2026 - Present

Lichfield Fire and Safety Equipment (LIFECO)

Dubai, United Arab Emirates

March 2026 - Present

Company industry:
Security & Fire Systems
Job role:
Manufacturing

Acting Warehouses Manager

May 2025 - March 2026

Petra Engineering Industries

Amman, Jordan

May 2025 - March 2026

Manage all warehouses operations, staff, and logistics after the previous manager's departure.
Company industry:
Mechanical Engineering
Job role:
Manufacturing

Warehouses Team Leader

February 2024 - April 2025

Petra Engineering Industries

Amman, Jordan

February 2024 - April 2025

• Led a high-performing team of 46 warehouse staff, managing daily operations, shift schedules, and resource allocation to optimize order fulfillment efficiency.
• Implemented strategic process improvements that resulted in a remarkable 50% reduction in delivery times, significantly boosting customer satisfaction and enhancing overall productivity.
• Achieved and sustained inventory accuracy rates exceeding 94% through diligent cycle counts, structured audit processes, and real-time inventory tracking.
• Fostered a culture of continuous improvement, promoting teamwork and accountability within the warehouse environment.
• Developed training programs to enhance team skills and operational knowledge, ensuring a well-prepared workforce.
Company industry:
Mechanical Engineering
Job role:
Manufacturing

Administrative Officer

January 2023 - January 2024

AL Mohet Lead Battery Scrap Recycling Co. Ltd

Amman, Jordan

January 2023 - January 2024

• Led administrative functions to streamline operations, enhancing communication and coordination across departments.
• Developed and implemented efficient inventory tracking systems, ensuring accuracy and reducing discrepancies.
• Fostered collaborative relationships with cross-functional teams, aligning operational strategies with organizational objectives.
• Promoted a culture of continuous improvement by identifying process inefficiencies and recommending actionable solutions.
• Trained and mentored team members, enhancing skill sets and fostering a proactive work environment.
• Monitored performance metrics to drive accountability and achieve operational excellence in warehouse management.
Company industry:
Waste Disposal & Recycling
Job role:
Management

Operations Agent

January 2022 - January 2023

Floward

Amman, Jordan

January 2022 - January 2023

• Led the enhancement of order fulfillment processes, streamlining packaging workflows and coordinating last-mile delivery to boost customer satisfaction.
• Improved transportation logistics by managing timely shipments, ensuring precise transport documentation, and adhering to safety standards, consistently meeting deadlines.
• Acted as a vital liaison between clients, suppliers, and carriers, diligently maintaining records and swiftly resolving operational challenges.
• Developed and implemented strategies to optimize warehouse operations, increasing efficiency and productivity within the team.
• Fostered a collaborative environment, encouraging team engagement and continuous improvement to achieve operational excellence.
Company industry:
Internet & E-commerce
Job role:
Logistics and Transportation

Customer Care Representative

November 2018 - January 2022

Umniah

Amman, Jordan

November 2018 - January 2022

• Leveraged exceptional communication skills to foster collaboration and address team concerns, essential for effective leadership in a warehouse setting.
• Employed advanced problem-solving techniques to identify and resolve operational challenges, driving a seamless workflow and boosting team productivity.
• Demonstrated unwavering commitment to quality and compliance by rigorously adhering to established protocols, ensuring operational excellence and safety standards.
• Championed a positive team culture by mentoring peers and promoting best practices, enhancing overall morale and performance.
• Actively contributed to process improvements, leading to increased efficiency and reduced operational costs, aligning with organizational goals.
Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Education

The Hashemite University

June 2018

June 2018

Bachelor's degree, Industrial Engineering

Jordan

Operation Analyst Supply Chain Continuous improvement Safety and Quality Control

AlBalqa'a Applied University - Faculty of Engineering Technology - Polytechnic

July 2014

July 2014

Diploma, Industrial Automation

Jordan

Automation Quality Control Robotics

Skills

Communication Skills
Expert
Communication Skills
Expert
Operations Management
Expert
Operations Management
Expert
Supply Chain Management
Expert
Supply Chain Management
Expert
Problem Solving
Expert
Problem Solving
Expert
Customer Service
Expert
Customer Service
Expert
Materials
Intermediate
Materials
Intermediate
Logistics
Expert
Logistics
Expert
WAREHOUSING
Intermediate
WAREHOUSING
Intermediate
BUSINESS OPERATIONS
Intermediate
BUSINESS OPERATIONS
Intermediate
INVENTORY CONTROL
Intermediate
INVENTORY CONTROL
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
TEAM LEADERSHIP
Intermediate
TEAM LEADERSHIP
Intermediate
EMPLOYEE PERFORMANCE MANAGEMENT
Intermediate
EMPLOYEE PERFORMANCE MANAGEMENT
Intermediate
PROCESS IMPROVEMENT
Intermediate
PROCESS IMPROVEMENT
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
CUSTOMER SATISFACTION
Expert
CUSTOMER SATISFACTION
Expert
process optimization
Expert
process optimization
Expert
logistics functions
Expert
logistics functions
Expert
operations efficiently
Expert
operations efficiently
Expert
problem solving
Expert
problem solving
Expert
Management
Expert
Management
Expert
Administration
Expert
Administration
Expert
Operation
Expert
Operation
Expert
warehouses operations
Intermediate
warehouses operations
Intermediate
Sales
Intermediate
Sales
Intermediate
Warehouse Management
Intermediate
Warehouse Management
Intermediate
Supply Chain
Intermediate
Supply Chain
Intermediate
Inventory Management
Expert
Inventory Management
Expert
Supply Chain Management
Expert
Supply Chain Management
Expert
Microsoft Office
Expert
Microsoft Office
Expert
operations
Expert
operations
Expert
Communication Skills
Expert
Communication Skills
Expert
Operations Management
Expert
Operations Management
Expert
Problem Solving
Expert
Problem Solving
Expert
Customer Service
Expert
Customer Service
Expert

Languages

Arabic

Native Speaker

English

Expert

Memberships

Jordan Engineers Association

Member

February 2024

Training and Certifications

Certifications
Advanced Data Analytics - Honors Certificate
Jun 2025

Hobbies and interests

Watching football sport
Learning
Reading