Four Seasons Resort Dubai at Jumeirah Beach
Total des années d'expérience :18 years, 2 Mois
Pre
both properties FS. DJB & DIFC and the Charge of the Call Center
Software Professional and efficient in handling all kinds of technical issues it might happen in the System.
Maintain all kinds of configuration to the Telephone System either guest room or admin. Efficiency in using
the Communication Manager and Site Administration System. Ability to upgrade the system due to business
needs. Applying and configure the voice mail system"Tel. mail box". Creating a new Extension stations and
installing it. - Hardware Experienced in all kind of patching ports, patch panel, switch panel ports. Creating
and installing multi phone sets type and fax machines. Ability to handle cables at the IDF Rooms. Expert in
handling and installing the Conference devices Others ** Handling the kind of technicalities during the
operation efficiency ** Professional in handling all the PRI Services as well as the Site Administration,
Avaya, and AEI technicalities. ** Combine between the Telecommunication offers and services in order
to get the best cost price plan for the company as well analysis the bills to check the most dialed to
verify getting the best last updated plane and rotate the System accordingly. ** Monitoring and reviewing
the telecom bills on monthly basis to save the cost. ** Modifying and reprogramming IP, analogue and
digital phone lines. ** Taking care of the cellular companies and land lines as well as sharing the new
information’s with team. ** Respond appropriately in emergency situations. ** Ability to promote good
public relations and handle complaints or concerns of guests.
Telecommunication Agent replacing the
Handling Guest Check in and Check out, Walk in reservations, handling Concierge requests during their
absence and promoting the resort facilities, activity and Outlets. Ability to handle the guest complains.
Ability to make a room booking during out operating hours of the room reservations department Receives
guests in a professional and friendly manner, satisfying guest expectations from arrival through to Departure.
Maintains effective communication with all related departments to ensure smooth service delivery.
Maintains good working relationship with all Front Office employees with particular emphasis on Guest
Service Agents and Guest Relations. Supervises all Front Desk employees ensuring guests are received in a
professional and friendly manner. Greets guests on their arrival ensuring they feel expected and welcome.
Ensures that the guest receives the accommodation he/she is expecting. Maintains an up to date knowledge
of hotel and local services and supply information and respond to guest queries. Deals swiftly, efficiently and
sensitively to guest complaints and follows through. Maintain awareness of guest profiles through the Opera
guest profile system. Using Opera Front Office systems, processes accounts from check-in through to check-
Page3
out, ensuring posting of food & beverage and ancillary charges. Receives payment by cash, cheque, credit
card or account, adhering to company Credit Policy.
Cross Exposure Training at the Front Office Departments
• I have had a cross exposure training at the
** Handling the kind of technicalities during the operation efficiency ** Professional in handling all
the
Responsible about posting guests orders to the micros system, follow up with the waiters to assure that all
the operation is running well and applying the quality check to assure that we accomplished the guests
satisfaction.
• I have moved to the Conference Halls and Meeting Rooms at Movenpick El Golf Sharm El Sheikh as a
shift leader reporting to the Asst. Director of F&B. ** I have moved to the Conference Halls and Meeting
Rooms at Movenpick El Golf Sharm El Sheikh as a shift leader reporting to the Asst. Director of F&B
** During the Conferences I was coordinating and responsible about the Conference Hall and all types of
Events reporting to the director of F&B.
both properties FS. DJB Resort & DIFC Hotel and Charge of the
Call Center.
of Art Bachelore of Art German Department, German Language and Literature
