Moayad Abuali

Business Development and CRM Manager at Bin Hamoodah Automotive

• United Arab Emirates - Abu Dhabi
• My current job since October 2005

Main Objectives:

1. Business growth & development: Retention & Acquisition

2. Create positive corporate and brand image

3. Continuous improvement

Established the Department from zero with the following major objectives, reporting directly to our General Manager:

1. Growing of business, revenues, and profitability
2. Ensuring customers’ continued business ( Retention) & creation of new ones (Acquisition) Through positive image building
3. Communication, Synchronization & Customer Focus: Closely working with all other departments in order to ensure unity of goals & vision
4. Profits: Improvement of profits through Customer Management, Optimization & Continuous Improvement of Operations & People, Business Excellence
5. Strategy: Introducing and successfully managing new strategic initiatives; being a major contributor to the company’s overall strategies
6. Targets & KPI’s: Continually setting new targets and achieving them.
7. Continuous Improvement: Through measured and continuously monitored KPI’s
8. Quality: Effective overall quality program management, implementation, and audit - Quality ( GM ) Standards
9. Corporate:
 Preparation of the company’s Annual Business Plan
 Attendance of company Board Meeting
 Training & Coaching: Overseeing the overall corporate strategic training function plus 1 on 1 coaching

Other Key Contributions

 Boosting Image of Brand & Dealership
 Improving KPI’s including CSI ( Customer Satisfaction Index): Improving & managing specific KPI’s and implementing measures to improve performance
 Effective Complaints Management & Minimization: Ensuring positive results by successful implementation of a Complaint Management System