Moaz Ahmed

Provided Software Support and Implementation.
Coordinated daily operational activities and supported management in achieving service
objectives.
Monitored operational performance and prepared reports using Microsoft Excel.
Delivered user training and coached employees on ERP processes and best practices.
Worked with cross-functional teams to improve workflows and resolve operational issues.
Analyzed recurring issues and recommended process improvements.
Maintained excellent stakeholder relationships and customer satisfaction.

Provided first-line technical support for hardware, software, and network-related issues.
Diagnosed and resolved connectivity, system, and user-access problems, ensuring minimal
downtime.
Assisted with installation, configuration, and maintenance of desktops, laptops, printers,
and network devices.
Performed system upgrades, software installations, and routine maintenance activities.
Maintained accurate records of incidents, troubleshooting procedures, and technical
documentation.
Supported remote users through phone, email, and remote-access tools.
Coordinated with vendors and technical teams to resolve escalated infrastructure issues.
Ensured compliance with IT security policies and best practices.
Coordinated daily support operations and prioritized workload based on business impact.
Collaborated with internal teams and vendors to resolve operational issues.
Maintained documentation, reports, and operational records.
Supported preventive maintenance and continuous improvement initiatives.