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Mobasher  Ibrahim , SLA Assistant / Operations Team

Mobasher Ibrahim

SLA Assistant / Operations Team·Power & Communication Technology LTD

Saudi Arabia

Master's degree, Computer Architecture and networking

Work experience

Total years of experience: 3 years, 4 months

SLA Assistant / Operations Team

January 2020 - July 2021

Power & Communication Technology LTD

Khartoum, Sudan

January 2020 - July 2021

• Supported network operations across 900+ telecom sites in a high-availability
environment
• Managed incident lifecycle using ServiceNow | ensuring proper tracking and
SLA compliance
• Coordinated with engineering and field teams to restore services during
network faults

Company industry:
General Engineering Consultancy
Job role:
Engineering

Operations & Maintenance Engineer (Field)

December 2019 - January 2020

Power & Communication Technology LTD

Khartoum, Sudan

December 2019 - January 2020

• Performed preventive and corrective maintenance on telecom and network
infrastructure
• Diagnosed and resolved on-site network faults within SLA targets
• Coordinated with NOC and operations teams for escalation of critical issues
• Restored network services to minimize downtime and service disruption

Company industry:
General Engineering Consultancy
Job role:
Maintenance, Repair, and Technician

Operations & Maintenance Engineer

December 2019 - January 2020

Power & Communication Technology LTD

Khartoum, Sudan

December 2019 - January 2020

• Performed preventive and corrective maintenance on telecom and network
infrastructure
• Diagnosed and resolved on-site network faults within SLA targets
• Coordinated with NOC and operations teams for escalation of critical issues
• Restored network services to minimize downtime and service disruption

Company industry:
General Engineering Consultancy
Job role:
Maintenance, Repair, and Technician

Core Network Support Engineer

May 2015 - May 2016

MTN Sudan

Khartoum, Sudan

May 2015 - May 2016

• Supported core telecom network operations and handled critical service
incidents
• Performed advanced troubleshooting to ensure network stability and uptime
• Coordinated with vendors and internal teams for fault resolution and upgrades

Company industry:
Telecommunications
Job role:
Engineering

POS Support Specialist

January 2016 - January 2016

Alamazon for Integrated Solutions LTD

Khartoum, Sudan

January 2016 - January 2016

• Provided technical support for POS systems across 40+ retail locations
• Achieved 95%+ first-time resolution rate through effective troubleshooting
• Maintained system stability through monitoring and preventive support
activities

Company industry:
Computer Hardware & High-Tech Manufacture
Job role:
Engineering

Operation & Maintenance Engineer

October 2014 - May 2015

Power & Communication Technology LTD

Khartoum, Sudan

October 2014 - May 2015

• Recorded and analyzed network incidents, supporting rapid service recovery and improving
uptime by 15%.
• Assisted technical teams in troubleshooting and service restoration.

Company industry:
Telecommunications
Job role:
Maintenance, Repair, and Technician

Network Operations Engineer

October 2014 - May 2015

Operation & Maintenance Center (OMC)

Khartoum, Sudan

October 2014 - May 2015

• Monitored real-time network alarms and escalated critical incidents
• Supported troubleshooting and service restoration in production environments
• Maintained high network availability through continuous monitoring

Company industry:
General Engineering Consultancy
Job role:
Engineering

Network Operations Support Engineer

October 2014 - May 2015

Operation & Maintenance Center (OMC)

Khartoum, Sudan

October 2014 - May 2015

• Monitored network alarms and ensured rapid escalation of critical incidents
• Supported operations teams in maintaining network availability and reliability
• Contributed to maintaining ~99% network uptime through fast detection |
escalation | and resolution of faults in a live telecom environment

Company industry:
General Engineering Consultancy
Job role:
Information Technology

Education

University of Khartoum

January 2022

January 2022

Master's degree, Computer Architecture and networking

Sudan

GPA (rating): Very good

GPA (rating): Very good

University of Science and Technology

January 2013

January 2013

Bachelor's degree, Communication Systems Engineering

Sudan

GPA (rating): Good

GPA (rating): Good

Skills

CORRECTIVE MAINTENANCE
Intermediate
CORRECTIVE MAINTENANCE
Intermediate
EQUIPMENT MAINTENANCE
Intermediate
EQUIPMENT MAINTENANCE
Intermediate
ERICSSON MEDIAROOM
Intermediate
ERICSSON MEDIAROOM
Intermediate
NETWORK MONITORING
Intermediate
NETWORK MONITORING
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate
SERVICE LEVEL AGREEMENT
Intermediate
SERVICE LEVEL AGREEMENT
Intermediate
TELECOM INFRASTRUCTURE
Intermediate
TELECOM INFRASTRUCTURE
Intermediate
TELECOMMUNICATIONS NETWORKS
Intermediate
TELECOMMUNICATIONS NETWORKS
Intermediate
VIRTUAL PRIVATE NETWORKS VPN
Intermediate
VIRTUAL PRIVATE NETWORKS VPN
Intermediate
CONSTRUCTION
Intermediate
CONSTRUCTION
Intermediate
ENHANCED INTERIOR GATEWAY ROUTING PROTOCOLS
Intermediate
ENHANCED INTERIOR GATEWAY ROUTING PROTOCOLS
Intermediate
INCIDENT MANAGEMENT
Intermediate
INCIDENT MANAGEMENT
Intermediate
IT INFRASTRUCTURE
Intermediate
IT INFRASTRUCTURE
Intermediate
NETWORK ENGINEERING
Intermediate
NETWORK ENGINEERING
Intermediate
OPEN SHORTEST PATH FIRST OSPF
Intermediate
OPEN SHORTEST PATH FIRST OSPF
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PROFESSIONAL NETWORKING
Intermediate
PROFESSIONAL NETWORKING
Intermediate
SERVICE LEVEL MANAGEMENT
Intermediate
SERVICE LEVEL MANAGEMENT
Intermediate
SERVICENOW
Intermediate
SERVICENOW
Intermediate
COMPUTER AIDED ENGINEERING CAE
Intermediate
COMPUTER AIDED ENGINEERING CAE
Intermediate
INCIDENT RESPONSE MANAGEMENT
Intermediate
INCIDENT RESPONSE MANAGEMENT
Intermediate
COMPUTER ARCHITECTURE
Intermediate
COMPUTER ARCHITECTURE
Intermediate
COMPUTER NETWORK OPERATIONS
Intermediate
COMPUTER NETWORK OPERATIONS
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
ENGINEERING ANALYSIS
Intermediate
ENGINEERING ANALYSIS
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
NETWORK SUPPORT
Intermediate
NETWORK SUPPORT
Intermediate
TELECOMMUNICATIONS
Intermediate
TELECOMMUNICATIONS
Intermediate

Languages

Arabic

Native Speaker

English

Intermediate

Training and Certifications

Certifications
Cybersecurity
5G Mobile Networks (Coursera)
Six Sigma
ITSM Fundamentals
ITIL 4 Foundation
CCNP
CCNA
Cybersecurity Fundamentals
5G Mobile Networks (Coursera)
Six Sigma
ITSM Fundamentals
ITIL 4 Foundation
CCNP (In Progress)
CCNA
Introduction to Cybersecurity Tools & Cyberattacks
5G Mobile Networks (Coursera)
Six Sigma Yellow Belt
IT Service Management (ITSM) Fundamentals
ITIL 4 Foundation
CCNP
CCNA (Cisco Certified Network Associate)
Introduction to Cybersecurity Careers
Six Sigma Principles
Principles and Technologies of 5G Mobile Networks

Hobbies and interests

GYM
GYM