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Operations Manager
Rally Limousine LLC
Total years of experience :16 years, 6 Months
• Operations Management: Directed day-to-day operations, ensuring seamless coordination of luxury limousine services across hotel contracts, tourism companies, and private clients.
• Team Leadership: Managed a team of drivers and office staff, fostering collaboration between reservations, accounts, and operations departments.
• Client Relations: Handled client relationships with hotels and other partners; resolved service complaints and ensured customer satisfaction.
• Process Improvement: Implemented SOPs for annual leave management, driver scheduling, and fleet assignments, resulting in improved operational efficiency.
• Conflict Resolution: Mediated disputes between staff and clients, proactively arranging meetings to prevent escalation and maintain partnerships.
• Data & Reporting: Utilized Excel/Power BI to generate performance reports, helping management make informed decisions.
• Fleet & Resource Management: Managed the assignment of company vehicles and mobile phones to drivers, ensuring accountability and smooth operations.
• Sales Growth Initiatives: Collaborated with hotel managers and partners to increase bookings, actively working to secure new contracts and retain existing ones.
• Employee Engagement: Introduced monthly performance prizes to boost employee morale and reward top performers.
• Supported various IoT transportation management and smart mobility programs for
RTA, Emirates Transport, Ajman Taxi, Dubai Taxi Corporate, Dubai Municipality,
RAKWA & Tadweer.
• Supported numerous entities to improve their vehicles operational cost by saving fuel,
optimizing business and delivery routes & assisted transport departments in best use of
vehicles & drivers utilization, and vehicle maintenance.
• Trained 500+ business operations on various programs for Vehicle GPS Tracking, Driver
Monitoring, Drivers Driving Behavior, Chauffeur Booking Dispatch, Booking Invoicing,
Performance & Business Dashboards, RFID implementation & its usage.
• Assisted Dubai Taxi Corporation in creating and monitoring school bus schedules.
• Supported Emirates Transport authority on the Vehicle Recovery system which includes
emergency services and monitoring of recovery trucks availability.
• Supported Tadweer authority in managing waste collection and area cleaning
operations, bin management, bin washing, route optimization & scheduling, vehicle
maintenance, incident management and adherence of waste regulations.
• Supported in logistics transport management solutions for the F&B industry for Order
Management, Trip Optimization to reduce trip cost, generating order & trip compliance
reports.
• Collaborated with clients to streamline transportation operations to meet regulatory
requirements, registering them on portals & issuing permits.
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