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Mobashhir Bashir, Operations Manager

Mobashhir Bashir

Operations Manager

Rally Limousine LLC

Location
United Arab Emirates - Dubai
Education
Bachelor's degree, B. Com (IT)
Experience
16 years, 6 Months

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Work experience

Total years of experience :16 years, 6 Months

Operations Manager at Rally Limousine LLC
  • United Arab Emirates - Dubai
  • May 2024 to October 2024

• Operations Management: Directed day-to-day operations, ensuring seamless coordination of luxury limousine services across hotel contracts, tourism companies, and private clients.
• Team Leadership: Managed a team of drivers and office staff, fostering collaboration between reservations, accounts, and operations departments.
• Client Relations: Handled client relationships with hotels and other partners; resolved service complaints and ensured customer satisfaction.
• Process Improvement: Implemented SOPs for annual leave management, driver scheduling, and fleet assignments, resulting in improved operational efficiency.
• Conflict Resolution: Mediated disputes between staff and clients, proactively arranging meetings to prevent escalation and maintain partnerships.
• Data & Reporting: Utilized Excel/Power BI to generate performance reports, helping management make informed decisions.
• Fleet & Resource Management: Managed the assignment of company vehicles and mobile phones to drivers, ensuring accountability and smooth operations.
• Sales Growth Initiatives: Collaborated with hotel managers and partners to increase bookings, actively working to secure new contracts and retain existing ones.
• Employee Engagement: Introduced monthly performance prizes to boost employee morale and reward top performers.

Customer Training Manager at Dubai Technologies LLC
  • United Arab Emirates - Dubai
  • December 2016 to May 2024

• Supported various IoT transportation management and smart mobility programs for
RTA, Emirates Transport, Ajman Taxi, Dubai Taxi Corporate, Dubai Municipality,
RAKWA & Tadweer.
• Supported numerous entities to improve their vehicles operational cost by saving fuel,
optimizing business and delivery routes & assisted transport departments in best use of
vehicles & drivers utilization, and vehicle maintenance.
• Trained 500+ business operations on various programs for Vehicle GPS Tracking, Driver
Monitoring, Drivers Driving Behavior, Chauffeur Booking Dispatch, Booking Invoicing,
Performance & Business Dashboards, RFID implementation & its usage.
• Assisted Dubai Taxi Corporation in creating and monitoring school bus schedules.
• Supported Emirates Transport authority on the Vehicle Recovery system which includes
emergency services and monitoring of recovery trucks availability.
• Supported Tadweer authority in managing waste collection and area cleaning
operations, bin management, bin washing, route optimization & scheduling, vehicle
maintenance, incident management and adherence of waste regulations.
• Supported in logistics transport management solutions for the F&B industry for Order
Management, Trip Optimization to reduce trip cost, generating order & trip compliance
reports.
• Collaborated with clients to streamline transportation operations to meet regulatory
requirements, registering them on portals & issuing permits.

Customer Support Team Lead at ETA Ascon Group of Companies
  • United Arab Emirates - Dubai
  • February 2015 to October 2016
Property Sales Executive at Royal Crown Real Estate
  • United Arab Emirates - Dubai
  • March 2014 to February 2015

• --

Call Center Team Lead at Ufone
  • Pakistan - Lahore
  • January 2009 to March 2014

Education

Bachelor's degree, B. Com (IT)
  • at University of the Punjab
  • August 2007

Specialties & Skills

Customer Relations
Management
Customer Service
Computer Skills
Team Management
Business Operations Management
Communication Skills
Team Leadership
LEADERSHIP
BUSINESS OPERATIONS
PRODUCT KNOWLEDGE
PROCESS IMPROVEMENT
OPERATIONS
REGULATORY COMPLIANCE
DATA ANALYSIS
OPERATIONAL EFFICIENCY
POWER BI
DECISION MAKING
Incident Management
Business Continuity
Customer Service Management
Planning & Scheduling
Transportation Management
Business Development
Microsoft Office
Communication Soft Skills
Business Cost Optimization
Technical Training
Fleet Management
Agile Methologies
Limousine Operations Management
Vehicle Scheduling & Routing
Business Strategy
Operations Management
Project Management

Languages

Arabic
Beginner
English
Expert
Urdu
Expert
Punjabi
Expert
Hindi
Expert

Training and Certifications

Team Building by Solomon People Solutions Dubai (Certificate)
ITIL® Foundation by Sites Powers Dubai (Certificate)
Artificial Intelligence and Business Strategy (Certificate)
Advanced Business Development Communication and Negotiation (Certificate)

Hobbies

  • Snooker
  • Bedminton
  • Cricket