IT technical support
Global venture Group
Total years of experience :10 years, 6 Months
➢ Monitoring and maintaining computer systems and networks
➢ Administering office 365, resetting email passwords, add and delete users
➢ Changing hard drives, memory, and other hardware peripherals
➢ Troubleshoot desktop pc, laptops, POS, and printers thru the use of remote desktop connection applications
➢ Conducting site visits to design, see, check and troubleshoot IT related equipment
➢ Conducting backup operations
➢ Active directory configuration, group policy, and password resets
➢ Using Freshdesk ticketing application
➢ Receiving calls on average of 20 to 30 calls per day
➢ Troubleshooting network connectivity in a LAN / WAN environment.
➢ Setting up new users, desktops, laptops, telephones, sound systems.
➢ Sending E-mails update / advice to everyone about computer and e-mail etiquette, about viruses, malwares etc. so that all users are aware on how to protect their computers, how to respond in such situation
➢Brief History with M/s. Gulf Business Machines (GBM ) Doha, Qatar as Network Support Engineer (FIFA World Cup 2022) since 01st November 2022 to 18 December 2022 ( One and Half Month ) &
Network Engineer (FIFA Arab Cup 2021) since 21st November 2021 to 20 December 2021 (One Month):
➢ Troubleshooting network connectivity
➢ Applied routing changes including BGP, OSPF, RIP, PIM, and EIGRP, which improved network/system performance by 25%
➢ Patch up damaged network cables
➢ Managing active directory users and computers.
➢ Installing and configuring computer hardware operating systems and applications.
➢ Applying Group Policies, User level and Domain Levels.
➢ DSL / ADSL router configuration and troubleshooting
➢ Take the Backup of User state and Server state backups.
➢ Working extended hours to solve and help minimize downtime issue
➢ Monitoring & updating the performance of the employees through HRM Software.
➢ Managing active directory users and computers.
➢ Assisting users to unlock account reset password and assisting users with their software/hardware issues
& Prioritizing and managing many open cases at one time.
➢ Configure, maintain, and backup of outlook and outlook express E-mails, contacts.
➢ Recommending and promoting technical and professional solutions to User’s and allocating the necessary resources to resolve user’s concern, problems and queries in an effective and timely manner.
➢ Daily Maintaining logs of reported issues, from users through inbound calls & email.
➢ Assembling and disassembling the computer, cabling, troubleshooting & Networking, LAN & WAN trouble shooting. Network Auditing, Knowledge of configure and maintenance Windows mail, print server, Managing active directory users and computers.
➢ Assisting users to unlock account reset password & setting up new users' accounts and profiles and dealing with password issues.
➢ Installing and configuring computer hardware operating systems and applications & monitoring and maintaining computer systems and networks.
➢ Troubleshooting system and network problems and diagnosing, solving hardware or software issues.
➢ Providing Technical support to Desktop, Laptop and server systems.
Responsibilities Handling Job
Assembling and disassembling the computer, cabling Troubleshooting.
Installing and configuring windows Server 2003 & windows Server 2008, Active Directory Services and
Server 2003
Managing and administrating all user domain and accounts.
Networking, LAN & WAN trouble shooting. Network Auditing, Knowledge of configure and maintenance.
Troubleshooting system and network problems and diagnosing, solving hardware or software issues
and setting up new users' accounts and profiles and dealing with password issues.
Recommending and promoting technical and professional solutions to User’s.
2 Years Course
3 Years Course