Assistanr restaurant manager
W Doha hotel & residences
Total years of experience :3 years, 4 Months
- Job achievements: Improved overall guest satisfaction by 5.3% Year on year. Increase of top line revenue 2019 by 20.06% over last year and an increase of 10.56% over budget. Increase of bottom line revenue of 46.93% over last year and an increase of 7.44% over budget, Timeout Doha Award - Best Bar& Lounge 2018 (Wahm, Doha).
- Source and plan weekly entertainment. Outlet beverage offering, cost controlling of beverage. Overall outlet performance, restaurant bar financial performance, strategy & strategy implementation, revenue reviewing, cost control. Human resource recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, enforcing policies and procedures. Maintaining high level of service, daily operations, menu planning with chef, enforcing hygiene regulations, enforcing standard operating procedures, complaint handling & determining system improvements; implementing change, etc.
job achievements:
• Timeout Doha Award - Best European Restaurant 2017 ( Market by Jean-Georges, Doha - Restaurant )
• Timeout Doha Award - Best European Restaurant 2016 ( Market by Jean-Georges, Doha - Restaurant )
• Timeout Doha Award - Best Business Lunch 2016 ( Market by Jean-Georges, Doha - Restaurant )
• Wow star of the quarter 2017 ( W Doha Hotel )
• Wow star of the year 2017. ( W Doha Hotel )
- Daily operations, Assisting Restaurant General Manager with Hiring, training and managing staff, Adaco orders (purchasing system), Working with suppliers., Managing financial operations, Customer relations, Administration, Schedule all activities for restaurant staff according to guidelines, ensure proper uniform of staff at all times, Maintain all restaurant equipment and records, ensure compliance to all standards, perform work according to hotel policies and procedures, Collaborate with manager to review all employee performance, provide training to increase all performance, monitor all guest requests efficiently to achieve all customer objectives and maintain knowledge on all liquor regulations, Sales calls, Staff attendance-rota, Daily and monthly reports, menu engineering, etc.
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