Modassir Meraj

HR Coordinator at Transguard Group

• United Arab Emirates - Dubai
• June 2015 to April 2020

Executive Manager at Samsung

• India - Varanasi
• January 2013 to June 2015

 Monitoring HCS (Happy calling satisfaction), calls status, PO (Purchase Order) & SO (Sales Order) status
 LTP ( Long Term Pending ) report and WR (Weekly Ratio)
 DOA/DAP & SRN process
 MCS access
 WE (Warranty Extend)
 KPIs report monitoring & resolving problems