Modupeoluwa Adesina, hotel operations manager

Modupeoluwa Adesina

hotel operations manager

House of Splendor boutique hotel

Location
Nigeria
Education
Bachelor's degree, Farm and Agribusiness Management
Experience
14 years, 5 Months

Share My Profile

Block User


Work Experience

Total years of experience :14 years, 5 Months

hotel operations manager at House of Splendor boutique hotel
  • Nigeria
  • My current job since September 2014

-Developing and Implementing strategies that will ensure a positive experience that exceeds guest’s expectations
-Work collaboratively with all department managers to make sure operations are running smoothly in tandem with one another
-Anticipate all guest needs and respond promptly & accordingly
-Establish and maintain standards for staff performance and customer service
-Maintaining full knowledge of all inner working of the hotel, including room rates, hotel policies, specials, availabilities, VIP guests, hotel events and more.
-Staffing the hotel appropriately
-Reviewing employee behavior, appearance and performance
-Conducting daily meetings to ensure that all departments are in working order
-Day to day running of the hotel

head marketing/Guest relating Agent at Winchester suites
  • Nigeria
  • December 2009 to August 2014

i discover the needs of customers, package our services and present it to them in a manner that would serve their various needs. i also develop strategies to improve sales i.e promotional offers, credit facilities to cooperate organizations, i make sure all staff that are to be in contact with guests are well prepared. i also devise ways in which we could improve our services by visiting our competitors through which i get to develop better services than they offer. i serve as the intermediary between the company and our clients. reactivate dormant relationships with inactive customers and present all our new services to them.

Education

Bachelor's degree, Farm and Agribusiness Management
  • at Olabisi Onabanjo University
  • April 2009

i borrowed courses in home and hotel managements in all the levels. I was the social secretary of my faculty association

Specialties & Skills

Training
Eye For Detail
Phone Etiquette
Guest Relations
Guest Service
database programing
MS Excel
Typing 50 wpm
power point
Communication
Planning
Customer Service relation
management
organizational

Languages

English
Expert
Arabic
Beginner

Memberships

NIM
  • GRADUATE MEMBER
  • June 2010

Training and Certifications

Skill enhancement training: Housekeeping/Laundry,Food service, Front office, Hospitality management (Training)
Training Institute:
KOTS Catering Institute of Training & Recruitment
Date Attended:
October 2015
Duration:
88 hours
Personal grooming, Effective communication and feedback, Guest service, Security and loss, (Training)
Training Institute:
KOTS Catering
Date Attended:
October 2015
Duration:
102 hours
Life support and first aid training (Training)
Training Institute:
Rely supply limited (Institute of safety professionals of Nigeria)
Date Attended:
October 2015
Duration:
10 hours

Hobbies

  • Meeting new people, Cooking, Planning parties, shopping, travelling