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عبدالمعين حلفاوي, Team leader

عبدالمعين حلفاوي

Team leader·ics company,

Kuwait

Diploma, ادارة اعمال

Work experience

Total years of experience: 5 years, 9 months

Team leader

January 2025 - Present

ics company,

Sharq, Kuwait

January 2025 - Present

Promoted from Call Center Agent to Team Leader in a company managing
medical clinics. Led and trained new employees
to build strong foundations
in customer service, ensuring high-quality patient interaction. Developed
clinic manuals, organized staff schedules, and assigned daily tasks to
optimize workflow and team performance.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Photography

January 2025 - Present

AlZuhair medical center

As Salimiyah, Kuwait •Hybrid

January 2025 - Present

Additionally, worked as a Photographer and Content Creator, producing
social media content fr doctors. Captured and edited professional photos
and videos to enhance online presence and audience engagement.
Company industry:
Medical Hospital
Job role:
Design, Creative, and Arts

Call Center Agent

January 2023 - January 2025

Al salam Hospital,

Bneid Al Gar, Kuwait

January 2023 - January 2025

«Promoted to Assistant Team Leader within a short time due to strong
performance.
« Handle administrative responsibilities including employee scheduling
and new hire training,
+ Coordinate effectively between internal departments to improve
workflow
and communication.
Company industry:
Other Healthcare Services
Job role:
Customer Service and Call Center

Salesman

January 2022 - April 2022

Zara - Azadea Group

Al Asimah, Kuwait

January 2022 - April 2022

I went to work in sales to gain experience in buying and selling, which increased my self-confidence because I tried customer service through two methods, the first over the phone and the second face-to-face, and this give me a great insight into how you can serve the customer in the best possible way.
Company industry:
Fashion & Apparel

Call Center Agent

January 2020 - January 2022

Managing Medical Facilities (We Care),

Sharq, Kuwait

January 2020 - January 2022

«Joined asa call center agent and was promoted to team trainer.
«Provided guidance and onboarding support to new employees
joining the
project.
Company industry:
Medical Clinic
Job role:
Customer Service and Call Center

Education

الجامعة العربية المفتوحة - الكويت

August 2027

August 2027

Diploma, ادارة اعمال

Kuwait

I am currently studying in the Business Administration Department. I have not graduated yet due to some personal circumstances that occurred during my studies.

Skills

Quality
Expert
Quality
Expert
Training
Expert
Training
Expert
Communication (written & verbal)
Expert
Communication (written & verbal)
Expert
Problem-solving
Expert
Problem-solving
Expert
Time management
Intermediate
Time management
Intermediate
Leadership and decision-making
Expert
Leadership and decision-making
Expert
Attention to detail
Intermediate
Attention to detail
Intermediate
Customer service
Expert
Customer service
Expert
Microsoft Office (Word, Excel, PowerPoint)
Intermediate
Microsoft Office (Word, Excel, PowerPoint)
Intermediate
ADMINISTRATIVE FUNCTIONS
Intermediate
ADMINISTRATIVE FUNCTIONS
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
CUSTOMER ENGAGEMENT
Expert
CUSTOMER ENGAGEMENT
Expert
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
LEADERSHIP
Expert
LEADERSHIP
Expert
PHOTOGRAPHY
Intermediate
PHOTOGRAPHY
Intermediate
SOCIAL MEDIA
Intermediate
SOCIAL MEDIA
Intermediate
WORKFORCE MANAGEMENT
Intermediate
WORKFORCE MANAGEMENT
Intermediate

Languages

Arabic
Native Speaker
English
Expert

Training and Certifications

Certifications
Decision-Making
Training
customer service training degree
we care

Hobbies

  • photography
  • Content creation
  • gym