Mostafa Ahmed

◉ Served as project coordinator and Oracle Fusion SCM support lead at the client site, managing daily operations and coordinating implementation enhancement efforts.
◉ Directed ticket intake and prioritization, collaborated with technical teams, and resolved over \[insert number\] issues within the first month.
◉ Led implementation improvements by gathering business requirements, drafting change requests, and supporting configuration of enhancements in Procurement and Inventory modules.
◉ Created internal documentation and delivered user guidance sessions, reducing repeated issues and improving cross-functional collaboration.

◉ Coordinated the full lifecycle development of an education platform, achieving a 20% reduction in project timelines.
◉ Managed stakeholder communications by effectively translating tech requirements, ensuring 95% delivery alignment.
◉ Conducted code reviews and sprint evaluations while selecting optimal tools, boosting efficiency and quality.

• Trained in Oracle Fusion SCM modules, including Purchasing, Inventory, and Order Management.
• Gained hands-on experience in implementing and customizing ERP solutions for seamless integration.
• Developed skills in optimizing supply chain processes, configuring fusion applications and solid understanding of how Financials and HCM integrate with SCM.

• Provided operations support through insurance user portals, policy issuance, ticket resolution, and troubleshooting.
• Streamlined CRM and ERP processes, improving customer outreach and data integration.
• Ensured seamless customer experiences by addressing client queries and resolving technical issues.

• Optimized data integration via Google Firebase and AWS S3, boosting data accessibility and system efficiency.
• Developed an analytics API using Google Analytics, enhancing data insights and reporting accuracy by 30%.
• Integrated Link platform API for efficient payroll management, using webhooks to ensure real-time updates.

• Optimized system performance, reducing system response time and operational costs.
• Utilized SQL databases to optimize data storage and visualization for better data accessibility.
• Troubleshot technical issues, achieving a 95% resolution rate, ensuring system stability.

• Assisted in the design and development of user-friendly web interfaces.
• Developed diverse UI/UX products using JOOMLA CMS, HTML, CSS, and JavaScript.