Senior Services Engineer
Tech Sirat Technologies / Muller & Phipps Pakistan (Pvt) Ltd
Total years of experience :13 years, 4 Months
- Responded promptly to service, product, technical, and customer-related inquiries, building strong rapport and trust with clients.
- Diagnosed and resolved hardware and software issues on HP, Asus, and Lenovo computers daily, ensuring swift and effective solutions.
- Applied parts orders for service claims on online portals of Asus, Lenovo, and Dell, maintaining accurate records to streamline processes.
- Proficiently managed email communication to address service inquiries and technical issues, concurrently coordinating with Asus, Lenovo, and HP representatives for optimized customer solutions.
- Spearheaded warranty support services for multiple brands including HP, Dell, Lenovo, Asus & iLife, maintaining high levels of customer satisfaction.
- Promoted from Support Engineer to Senior Support Engineer for exceptional performance.
- Addressed technical and software issues for corporate and end users, providing clear and effective solutions.
- Applied parts orders for service claims on online portals of Lenovo and Dell, while meticulously tracking records.
- Fostered lasting customer relationships through empathetic and responsive support services, enhancing overall customer experience.
- Played a pivotal role in team-based initiatives and significantly contributed to the successful Shahbaz Sharif Youth Initiatives project.
- Acquired in-depth experience in customer support and computer problem-solving across various brands.
- Provided comprehensive hardware and software support, effectively resolving a wide range of technical issues.
- Developed and refined strong communication and problem-solving skills through direct customer interactions.
Three year Diploma of Electrical, Total mark 3500/= and i obtained 2500/= out of 3500/= I have learnt about Electrical, Computer, Electronics, Telecommunication and Industrial Management Human Relations in this Diploma.
