Presales Manager and Sr. Architect
MINDWARE FZ LLC
مجموع سنوات الخبرة :19 years, 3 أشهر
* Surveillance networking components, Fault Analysis & mgmt of complex LAN/WAN environment
* Apply High Availability Networking Principles.
* Perform Problem Management Resolution.
* Troubleshooting CITRIX virtualization and Networking Solutions.
* Coordination and communicate with end-user level to solve issues.
* Communicate with CITRIX Systems Inc. to escalate critical issues if this related to the vendor itself.
* Installing and configuring Hardware appliances and software applications from CITRIX (XenApp, XenDesktop, Provisioning Services, XenServer, NetScaler, Branch Repeater, Access Gateway) with the ability to install the VPX versions of hardware appliances.
* Implement end to end solution (integrated solutions) from CITRIX, VMWare and Microsoft.
* Working in VMWare and Microsoft Hyper-V environment to integrate with CITRIX solutions.
* Issuing weekly reports for the top management of Mindware and CITRIX Systems Inc. directly with all activities and PoC(s) running weekly.
* Creating and designing plans quarterly to achive our MPO(S) with a detailed scheduled forecast and pipeline.
* Conducting training and webinars remotely and on-site for all partners in the region (KSA)
* Understand clients Business requirements and advise how technology can best serve their immediate and long term strategies.
* Solid understanding of Virtualization technology, in particular Citrix, Hyper V and the surrounding product set.
* Provide technical guidance around the company’s product range
* Support the Sales team from a technical capacity
* When required support consultants with onsite deployments
* Assist with high level project scoping and estimated costs.
* Researching new products
* Proactively own and manage technical marketing campaigns.
* Identify trends within the industry
* Communicate at all levels and develop C-level relationships
(03/2010 - Until now) Analyze IT Trading Co. as Sales and Product Manager.
Core business lines selling: IT Infrastructure, Networking & Information Security Analyze IT Co. is recognized as one of the leaders in Information Security Solutions & Services. analyze IT Co. is partner with global vendors: Juniper Elite Partner, CITRIX Golden Partner, HP Exclusive Partner, GFI Silver Partner, Fluke Networks Partner, ProTeus Exclusive Partner, Cyberoam Golden Partner, ESET Golden Partner, Era POS Point of Sale solution.
Job Description, Activities & Responsibilities:
- Preparing the business plan for the Main Office in the Eastern Region for 2009 & 2010 including Financial Plan, Action Plan & Expanding Plan.
- Hiring new team for Technical & Sales
- Divide the market into Vertical Segments were I’m handling the major Large Corporate Accounts (LCA) in the Eastern Region of Saudi Arabia (Educational, Banking & Aviation).
- Managing the Account Managers in my territory by reviewing their pipelines & help them closing deals.
- Supervise the Logistic in my territory & for my accounts list including: Delivery, Invoicing & Collection.
- Make sure the CRM is updated in daily basis & Prepare Monthly sales report for the CEO review.
- Attend the Quarter management meeting in the Head Office.
- Mainly responsible in preparing monthly forecast along with a statistical analysis report to be reviewed by the high management.
* Prepare, implement and execute Strategic Account plans at both Group and Account level and update on a quarterly basis
* Promote and engage ITS solutions across the entire Account Portfolio
* Responding on RFP’s ongoing to achieve the quarterly targets
* Monitor all accounts within the portfolio at Group and Account level and report Quarter on Quarter and Year on Year.
* Implement to the back office teams client requirements and contract/SLA obligations.
* Manage 10-100+ accounts /prospects. Focus on Customer with in an excess of 2000 desktops
* Build and maintain account relationships and customer satisfaction.
* Identify and win new Enterprise accounts through effective new business development and account management.
* Be able to manage very high revenue based opportunities commercially to meet revenue and margin growth strategies.
* Prepare and Present Quarter, half year and annual business plans to Insight Executive as requested
* Produce L/E and Pipeline as set by the Country Manager
Sr. Account Manager:
• Responsible for identifying market potential and generating business for Company's various IT Infrastructure, Portals, like Foundry Networks, IronMail, Data Logic, Microsoft, Juniper, Cisco Systems, Symantec, Bluecoat, Citrix.
• Maintaining the highest standards of customer service.
• Understand and meet customer needs and requirements.
• Close sales and achieve quarterly sales quotas.
• Demonstrate and articulate features and benefits of advanced products that may involve technical descriptions of products and the way they can be used.
• Report and monitor on market and competitor activities and provide relevant reports and information.
• Increase sales volumes within assigned areas and sales quota as assigned
• Respond and follow up sales enquiries using appropriate methods.
• Work closely with the marketing department to monitor the market situation and positioning our products accordingly.
• Monitoring upcoming new projects and giving inputs in the same and ongoing projects for companies
* Installing and configuring computer hardware operating systems and applications.
* Monitoring and maintaining computer systems and networks;
* Talking staff/clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues.
* Troubleshooting system and network problems and diagnosing and solving hardware/software faults.
* Replacing parts as required
* Providing support, including procedural documentation and relevant reports
* Following diagrams and written instructions to repair a fault or set up a system
* Supporting the roll-out of new applications
* Setting up new users' accounts and profiles and dealing with password issues
* Responding within agreed time limits to call-outs
* Working continuously on a task until completion (or referral to third parties, if appropriate)
* Prioritizing and managing many open cases at one time
* Rapidly establishing a good working relationship with customers and other professionals, e.g., software developers
* Testing and evaluating new technology
* Conducting electrical safety checks on computer equipment
* Working on EMC Storage systems like Atmos, Isilon and Symmetrix, Data Replication (App Sync, RecoverPoint)
* Working in Quantum Data Bakcup Deduplication, cloud services and virtualization, Plus Tape Libraries and Big Data Management and Archiving systems.
* Refurbish the network related issues.
* Prepare IT reports.
* Work on improving the systems.
* Provide technical responses to product questions reported via channel partner support, or at times direct from customers. Support is delivered by email and telephone.
* Manage customer expectations of response time and issue resolution
* Troubleshoot and reproduce problems and define workarounds
* Work with the engineering team on the more complex issues
* Deliver software patches and upgrades to resolve issues
* Provide product feedback to reduce the number of issues experienced by the customer
* Back up and assist the solutions/applications engineering team when they’re in the field delivering projects.
* Prepare post-sales support material to increase the effectiveness of Tier 1 support
* Training of Tier 1 support
- SA Engineering and Provisioning
1. Engineering of SA-related solutions for various project and operational needs.
2. Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
3. Install and configure systems such as supports GIS infrastructure applications or Asset Management applications.
4. Develop and maintain installation and configuration procedures.
5. Contribute to and maintain system standards.
6. Research and recommend innovative, and where possible automated approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale.
- Operations and Support
7. Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
8. Perform regular security monitoring to identify any possible intrusions.
9. Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.
10. Perform regular file archival and purge as necessary.
11. Create, change, and delete user accounts per request.
12. Provide Tier III/other support per request from various constituencies. Investigate and troubleshoot issues.
13. Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.
- Maintenance
14. Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.
15. Upgrade and configure system software that supports GIS infrastructure applications or Asset Management applications per project or operational needs.
16. Maintain operational, configuration, or other procedures.
17. Perform periodic performance reporting to support capacity planning.
18. Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required.
19. Maintain data center environmental and monitoring equipment.
network lab admin