Mogahed Mohammed

Provide technical support to users in person.
Manage user accounts.
Set up new devices, PCs and mobile devices.
Train users on new tools or systems.
Follow up on unresolved system issues with vendors.
monitor system data backup.
monitor network and PCs.

- Deploy and monitoring payments applications.
- Daily check for payments applications.
- investigate application/services issues at log level.
- Create incidents reports for dev team or vendors.
- create reports scripts of mobile payment transactions from DB by SQL script.
- develop new reports by I-Report Designer/crystal-report for routines reports.
- Support payment transactions settlement process reports.
- Migrate application data from system to other.
- monitoring applications/service by DB shell scripts.
- Automate monitoring solutions.
- leads, trains and evaluate new trainees.
- provide second level support for company customers.
- Prepare meeting tichnical reports.
- develop or update DB procedure to support application/service.
- submit critical applications issues to vendors.
- Document technical knowledge in SOP Document.
- Share knowledge with others through documentation, presentation or discussion.
- Follow up issues with clients and vendors to end solutions.
- Support dispute team.

In this time i was developed hotel, school and accountant software
and my daily activities was:
- Requirement gathering
- Software analysis.
- Create entity relationship
- Create software UI
- Design DB schema
- Execute DB schema.
- Software testing
- documentation guide

- Deploy or upgrade applications.
- Do the daily check of system (network, application)
- generate special reports by SQL script.
- Application administrator and user management.
- Trace system network issues.
- Validate new reports in production environment.
- Investigate application issues from log files.
- Support application features at DB level to complete app function.
- Call center: solve customers complaints on ticketing system or phone calling.
- Knowledge sharing: Conduct training sessions for new system users
- Backup and recovery application data.