Sr. Product Innovation Manager
Advanced Electronics Company
Total years of experience :17 years, 8 Months
Key Responsibilities:
- Lead consumer insights initiatives identifying target areas that will drive operational and creative strategies in the portfolios.
- Manage product development and customer experience in order to develop product value proposition include attractive, viable and profitable offerings in the portfolios’ business plans.
- Manage quantitative and qualitative research initiatives to understanding customer segments and behavior.
- Establish Outcome Driven Innovation (ODI) approach for insights to develop Minimum Viable Products (MVP).
- Develop and maintain comprehensive strategy driven Service Catalogue for portfolios’ business plans.
- On-going strategic orchestration for potential capabilities, products, and services.
- Track technology trends and validate product requirements and specifications.
- AEC Cloud Datacenter Setup project management.
Accomplishments:
- Performed AEC Cloud Datacenter assessments, and GTM plan.
- Managing Software as A Service (SaaS) and Platform as A Service (PAAS) products GTM planning, analyze their value proposition, and financial projections as a Product owner.
Key Responsibilities:
- Project management, managing delivery of multiple projects for Saudi Aramco to successful closure.
- Monitor & control execution of various Enterprise Applications Services (EAS) projects including Saudi Aramco projects.
- Participate preparing & reviewing Technical & Commercial Proposals ensuring highest standards are met.
- Working closely with bidding management team to develop proposals, bids and quotations in response to clients’ RFPs and co-operate with sales, finance and legal teams to ensure content is complete, accurate, and on time.
- Actively engage with customers through the delivery lifecycle to secure customer expectations and satisfaction.
- Lead and manage service providers in the design, development and implementation of defined solutions.
Accomplishments:
- Insured successful delivery of projects with Saudi Aramco & maintain/monitor time, scope, and budget.
- Managed development of proposals, bids and quotations for SAP Solution opportunities as service providers.
Key Responsibilities:
- Propelling IT management provision through introduction of policies, procedures and KPIs based on international standards and best practices, thereby significantly impacting to the overall organization and its departments.
- Defining and delivering one or more concurrent projects ensuring assigned projects are conducted professionally and implementation is according to agreed business objectives, schedule and budget.
- Exhibiting exceptional ability to translate business challenges into SAP solutions. Monitoring gathering and analysis process of Business Requirements from different business units to determine immediate/long-term requirements, steering ongoing organizational planning process, and infrastructure development & implementation activities.
- Administering IT Audits, leveraging deep understanding of business and IT strategy, controls and risks, providing reliable and independent assurance on the company's control framework.
- Fostering a culture of continuous improvement, ensuring that team maintains pace with a constantly changing technology landscape. Setting individual objectives, recruiting staff, managing performance, developing/motivating employees.
Accomplishments:
- Managed SAP Basis and SAP Security & Authorization teams, empowered them by embedding a culture of continuous improvement to ensure that the service and team maintains pace with a constantly changing technology landscape.
- Provided thought leadership in the area of SAP technical design to variety of customer projects across diverse sector, aligning technical and business strategy to appropriate technical architectures.
Key Initiatives to Credit:
- Multiple SAP Systems implementation, configuration, security & authorizations, single sign on, and patching/updates.
- Multiple SAP upgrades & heterogeneous migrations.
- Errors/Bugs Analyses and solutions implementations.
- Performance debugging & analyses throughout all layers (front end, application, network, and database).
- SAP Partner Center of Excellence (PCoE) planning, setup, preparations, and Implementation including (Solution Manager, PO, SMP, HANA, ERP, CRM, SLT, and BODS)
Propelling IT management provision through introduction of policies, procedures and KPIs based on international standards and best practices, thereby significantly impacting to the overall organization and its departments.
Exhibiting exceptional ability to translate business challenges into SAP solutions. Monitoring gathering and analysis process of Business Requirements from different business units to determine immediate/long-term requirements, steering ongoing organizational planning process, and infrastructure development & implementation activities.
Administering IT Audits, leveraging deep understanding of business and IT strategy, controls and risks, providing reliable and independent assurance on the company's control framework.
Fostering a culture of continuous improvement, ensuring that team maintains pace with a constantly changing technology landscape. Setting individual objectives, recruiting staff, managing performance, developing/motivating employees.
Key Contracts to Credit:
Apr 2018 - Dec 2018: Sr. Enterprise Solution Architect Lead.
Apr 2017 - Apr 2018: Sr. Solution Manager and Process Integration Lead.
Oct 2015 - Apr 2017: Sr. SAP Basis and Security & Authorizations Lead.
Accomplishments:
Managed SAP Basis and SAP Security & Authorization teams, empowered them by embedding a culture of continuous improvement to ensure that the service and team maintains pace with a constantly changing technology landscape.
Provided thought leadership in the area of SAP technical design to variety of customer projects across diverse sector, aligning technical and business strategy to appropriate technical architectures.
Key Initiatives to Credit:
Multiple SAP Systems implementation, configuration, security & authorizations, single sign on, and patching/updates.
Multiple SAP upgrades & heterogeneous migrations.
Errors/Bugs Analyses and solutions implementations.
Performance debugging & analyses throughout all layers (front end, application, network, and database).
SAP Partner Center of Excellence (PCoE) planning, setup, preparations, and Implementation including (Solution Manager, SMP, HANA, ERP, CRM, SLT, and BODS)
Key Responsibilities:
- Proactively developed technical solutions that take full account of the Saudi Aramco’s needs and priorities, including its operational and implementation needs.
- Acted as a change agent by anticipating technology opportunities, proposing viable solutions, and enabled process/technical innovation.
- Handled SAP System implementation & configuration, established the baseline plan to deliver commitments and achieve the performance, schedule and quality objectives.
- Steered support, enhancements, and implementation of SAP Basis related tasks to multiple instances.
Accomplishments:
- Performed SAP Solution Manager Upgrade from 7.1 to 7.2 - accelerated the configuration and optimization of existing processes.
- Applied robust methodology to capturing, documenting and agreeing business benefits and tracking their delivery.
Key Responsibilities:
- Technical Leader of SAP Basis and SAP Security & Authorization teams, empowered them by embedding a culture of continuous improvement to ensure that the service and team maintains pace with a constantly changing technology landscape.
- Provided thought leadership in the area of SAP technical design to variety of customer projects across diverse sector, aligning technical and business strategy to appropriate technical architectures.
Accomplishments:
- Multiple SAP Systems implementation, configuration, security & authorizations, single sign on, and patching/updates.
- Multiple SAP upgrades & heterogeneous migrations.
- Errors/Bugs Analyses and solutions implementations.
- Performance debugging & analyses throughout all layers (front end, application, network, and database).
- SAP Partner Center of Excellence (PCoE) planning, setup, preparations, and Implementation including (Solution Manager, SMP, HANA, ERP, CRM, SLT, and BODS)
Designation Chronology:
• Jan 2010 - Oct 2015: Sr. SAP ERP BASIS Lead.
• Jun 2009 - Jul 2014: Sr. SAP Business Process Workflow technical support.
• Oct 2008 - Sep 2013: Sr. Enterprise Content Management (ECM) maintenance & support.
• Jun 2007 - Jul 2014: Sr. SAP Enterprise Portal (EP) Technical Support
Accomplishments:
- Successfully managed SAP Environment Migration Project.
- Headed IT Operations as an acting IT Manager, providing expert strategy and planning to IT-enabled business change challenges thereby facilitating achievement of organization’s strategic objectives.
- Successfully implemented Governance, Risk, and Compliance Pre-clean up (GRC), ensured IT operations, are aligned in a way that supports the organization's business goals.
Key Responsibilities as Basis Lead (Jun 2010 - Jul 2015):
- Established IT policies and procedures, aligned IT vision and objectives with business goals and strategy, enabled organizations/ businesses gain competitive advantage by optimizing current investments & technology architecture.
- Act as Change Agent across multiple initiatives and delivering by working closely with stakeholders across technology and the business to build strong, effective working relationships.
- Monitored the effectiveness and quality of audit work. Focused on delivering against the audit plan within defined time, cost and quality parameters.
- Drove automations & enhancements, implementation of best practice architecture and frameworks.
- Conducted training and supported business users to use and utilize the new systems/software.
- Contributed to the development of team's technical acumen. Developed and retained talented people through strong leadership and coaching/mentoring relationships.
Key Responsibilities as SAP Workflow Support (Jun 2009 - Jul 2014):
- Handled SAP business process workflows admin & support as well as diagnosis & error analyses.
- Customized SASREF workflows, streamlined preparation, analyses and implementation.
- Provided guidance on technical feasibility & appropriateness of proposed solutions when alternative solutions are available
Key Responsibilities as SAP Enterprise Portal (EP) Technical Support (Jun 2007 - Jul 2014):
- Gathered and analyzed users' requirements, crafted and sourced optimal business solutions, bought new ideas, opportunities, and literacy to enable long term success for the supported functional area.
- Successfully maintained, authorized, administrated 30+ customized applications.
- Administrated and maintained Cisco Security Agents (CSAMC)
- Performed Network and Host Security & Risk Analysis
- Responsible of Host Hardening insuring audit requirements are met and security configurations are optimal.
- Performed Implementation, administration, development, coordination, and creation of metadata records for ArcSight System Security Project (Security Management Solution to managing all enterprise activity from one centralized view).
Training & Workshops: Project Management Professional (PMBOK) Prince II Fundamentals Fundamental of Supervision SAP WEB AS Implementation & Operation I SAP WEB AS Implementation & Operation II Implementation & Operation of SAP NW Portal SAP Business Workflow - Build and Use SAP- AUTHORIZATION CONCEPTS (InteGRC) SAP- AUTHORIZATION CONCEPTS (GRC) SAP Solution Manager Configuration for Operations SAP HANA - Operations & Administration Introducing the SAP S/4HANA Technical Bootcamp User & System Requirements for Success Soft Dev Communication and Presentation Skills for Engineers IT Managers Workshop at SHELL MS - Maintenance SQL Server 2005 DB ORACLE Database Administration Business Continuity Management & IT Disaster Recovery Network and Host Security, i(TS)2 Aramco Joint Venture Cyber Security Workshop PACER Functional Training SAP Support Vendor knowledge transfer at Wipro.
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