محمد خالد بن محفوظ

The Head of Key Account Management is responsible for leading the strategic direction and execution of key account initiatives to drive revenue growth, ensure customer retention, and strengthen long-term partnerships. This role involves managing a team, collaborating cross-functionally, optimizing client experiences, and ensuring timely collections and healthy cash flow from major accounts.

1- monitor all the accounts and identify overdue payments.
2- finding all data possible about the account and their financial states.
3- set plan of collecting starting with the open accounts with time frame.
4- set plans for hard customers with communications needed and pressure.
5- collect daily reports about the accounts from all the team
6- keep accurate record of all accounts with progress.
7- resolve customers credit issues and offer discounts on full overdue payments.
8- set new system of collections with accurate records to make the collection regular and with definite process


Achievements:

• I collected non-existent debits. From 2016 until now.
• Many accounts have been reconciled after following up with the sectors and collecting the details from them to close it from our records.
• The collection rate increased by 300% over previous years.
• Regarding the new outstanding for this year, the amounts are collected without delay and on time.
• Organize work and provide plans and ideas developed to collect the amounts.
• I developed the department and worked according to a specific plan.

1- monitor all the accounts and identify overdue payments.
2- finding all data possible about the account and their financial states.
3- set plan of collecting starting with the open accounts with time frame.
4- set plans for hard customers with communications needed and pressure.
5- collect daily reports about the accounts from all the team
6- keep accurate record of all accounts with progress.
7- resolve customers credit issues and offer discounts on full overdue payments.
8- set new system of collections with accurate records to make the collection regular and with definite process

• Responsible for collection due amounts from government and private hospitals in central region
• Follow up and reviewing the Executive Office of the (GCC) countries to receive letters award of tenders.
• Review and follow-up ministries and government department.
• Solve all problems related to collection and supply.
• Solve all problems related to central region.
• Follow-up all problems related to invoices issued to hospitals both in hospitals or government departments and solve it.
• Review and follow-up SFDA to extraction necessary documents and licences.
• Lead the team and distribute the tasks to them.
• Professional writing, formatting and submitting letters as required.
• Follow-up to the (MOH) to deliver letters of extension.
• Customs Clearance to extraction the shipments from Airport.
• Communicate and coordinate with Shipping Companies and SFDA sector to facilitate clearance procedures.
• Arrange and organize the work on tenders and review it before submitting to hospitals.

• Collection of due amounts for the company from the government and private hospitals.
• Follow up and reviewing the Executive Office of the (GCC) countries to receive letters award of tenders.
• Follow-up to the (MOH) to deliver letters of extension.
• Customs Clearance to extraction the shipments from Airport
• Communicate and coordinate with Shipping Companies and SFDA sector to facilitate clearance procedures
• Arrange and organize the work on tenders and review it before submitting to hospitals

• Organizing office work (internal and clients meetings)
• Importer Registration in the National Register of medical devices and products (MDNR).
• Registration of products in Medical Device Marketing Authorization (MDMA) to extract the certificates of permission marketing.
• Registration of products to get permission to Import (MDIL).
• Registration the companies to get a license facility (MDEL)
• Closure all requests for recall National Center for Medical Devices Reporting (NCMDR)
• Field work to take approvals and certificates from SFDA.
• Prepare weekly and daily reports.
• Communicate with the manufacturers to take the documents necessary for registration for both of the (MDMA, MDIL and MDNR).

Additional Tasks:
• Collection of amounts owed to the company from the government and private hospitals.
• Follow up and reviewing the Executive Office of the (GCC) countries to receive letters award of tenders.
• Follow-up to the (MOH) to deliver letters of extension.

• Organizing office work
• Importer Registration in the National Register of medical devices and products (MDNR).
• Registration of products in Medical Device Marketing Authorization (MDMA) to extract the certificates of permission marketing.
• Import permits system (MDIL).
• Registration the companies to get a license facility (MDEL)
• Field work to take approvals and certificates from SFDA.
• Prepare weekly and daily reports.
• Communicate with the manufacturers to take the documents necessary for registration for both of the (MDMA, MDIL and MDNR).

• Organizing office work
• Importer Registration in the National Register of medical devices and products (MDNR).
• Registration of products in Medical Device Marketing Authorization (MDMA) to extract the certificates of permission marketing.
• Import permits system (MDIL).
• Registration the companies to get a license facility (MDEL)
• Field work to take approvals and certificates from SFDA.
• Prepare weekly and daily reports.
• Communicate with the manufacturers to take the documents necessary for registration for both of the (MDMA, MDIL and MDNR).

Organizing office work (internal and clients meetings) Answering calls and communicate with clients
Prepare weekly and daily reports
Print invoices from the receipt of the warehouse And saved in custom file