Sales Manager
Hilton Worldwide
Total des années d'expérience :13 years, 3 Mois
• Identify new markets and business opportunities and increase sales.
• Represent Hotels in various events and exhibition.
• Implements all sales action plans related to my market areas as outlined in the marketing plan.
• Conducts daily sales calls and arrange site inspection trips to hotels by corporate clients.
• Able to provide Quick and timely responses, immediate communication to the properties, develop professional long-term business relationships..
• Participates in sales calls with members of sales team to acquire new business and/or close on business.
• Able to supports hotels service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
• Work closely with Revenue Manager to ensure proposed rate negotiations meet the financial needs of the hotels.
• Develop strong relationships with on property front office team to ensure working in unity and always striving to achieve the same goals.
• Accompany sales team on sales calls to potential clients to assist in development of the account and to access the effectiveness and sales skills of the salesperson.
• assess additional training needs based on data gathered and interaction with sales team from property visits.
• Attending all department and hotel meetings as necessary.
• Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
• Develops relationships within community to strengthen and expand customer base for sales opportunities.
• Acquiring and developing new business accounts and preparing sales proposals for clients.
• Closely following up on all business leads within a 24-hour response time line to clients.
Provide Internal and External customers with accurate information regarding CBD products.
•Answer customer queries for all products, Handle Telephonic enquiries and cross selling of CBD Retail Banking products.
•Provide correct information to all customers regarding their accounts, credit cards, loans etc.
•Answer customer queries and resolve simple complaints immediately.
•Initiate outbound calls when required and adhere to call scripting.
•Cross sell various retail banking products and generate leads
•Capture complaints and forwarded them to InterAct Team
•Customer-centric, focused and answer customer queries with confidence
•Maximize returns, minimize risk, and enhance relationships for the bank.
•Produce high quality calls and continuous follow up that leads to complete customer satisfaction.
•Communicate well and provide feedback for both internal and external customers for improvement of services or process.
Meet with applicants to obtain information for loan applications and to answer questions about the process.
•Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans.
•Approve loans within specified limits, and refer loan applications outside those limits to management for approval.
•Explain to customers the different types of loans and credit options that are available, as well as the terms of those services.
•Obtain and compile copies of loan applicants' credit histories, corporate financial statements, and other financial information.
•Review and update loan files.
•Review loan agreements to ensure that they are complete and accurate according to policy.
•Compute payment schedules.
•Stay abreast of new types of loans and other financial services and products in order to better meet customers' needs.
•Submit applications to credit analysts for verification and recommendation.
•Handle customer complaints and take appropriate action to resolve them.
•Work with clients to identify their financial goals and to find ways of reaching those goals.
•Confer with underwriters to aid in resolving mortgage application problems.
•Negotiate payment arrangements with customers who have delinquent loans.
•Market bank products to individuals and firms, promoting bank services that may meet customers' needs.
Review all invoices for appropriate documentation and approval prior to payment
•Sort and distribute incoming mail
•Process 3 way P.O. matching invoices, up to 100 plus line items
•Prioritize invoices according to cash discount potential and payment terms
•Process check requests
•Audit and process credit card bills
•Match invoices to checks, obtain all signatures for checks and distribute checks accordingly
•Respond to all vendor inquiries
•Reconcile vendor statements, research and correct discrepancies
•Assist in month end closing
•Maintain files and documentation thoroughly and accurately, in accordance with company policy and accepted accounting practices
•Assist with other projects as needed
Act as a first line of support to all VF Egypt internet users’ inquiries ( technical / billing )
•Provides relevant and accurate information (Services, Products & Policies)
•Follow up with second line of support to make sure that all escalated problems will be solved in the appropriate time
•Provide customer with appropriate options/right suggestion.
•Respond and solve all Vodafone Egypt internet customer inquiries regarding all internet Service and provide an end-to-end ownership to these inquiries till closure
•Coordinate with customers to assist them with any questions or issues arising from their use of Vodafone’s internet Service and relative hardware
•Take the ownership of escalated service requests through problem resolution for the benefit of Vodafone’s internet customers.
•Ensure elimination of wrong transactions that leads to financial negative impact.
•Own all customer inquiries regarding internet till closure and post resolution call to ensure customer satisfaction and close case.
•Handle escalated calls from either the call center or directly from the customers to an outcome of maximum customer satisfaction.
•Conduct outbound calls to customer problems received from call center / corporate agents to ensure solving the customer problem according to the Service Level Agreements
(Known as Nelsen for Market Researches; handling all the market researches and market analysis of the multinational corporates like P&G, British American Tobacco, Nestle, …etc.).
B.Sc. in Commerce