Mohab Hafez

Senior Relationship Officer 2008 - Present
• Establish, maintain, and develop positive relationships with customers.
• Respond to customer requests in a timely manner, resolving issues and concerns to achieve satisfaction.
• Engage in varied selling opportunities to promote the bank's services and products.
• Lead key teams to deliver outstanding service and achieve organizational goals.
• Coordinate with staff in multiple departments to provide a cohesive and productive working environment.

Associate Priority Banking Manager 2007 - 2008
• Led and motivated teams to provide excellent customer service and increase corporate growth.
• Interacted with various departments to resolve customer issues and resolve at-risk client situations.
• Developed and maintained positive client relationships.
• Identified opportunities to attract new clientele.
• Ensured that all team targets and goals were met in accordance with operational standards.
• Designed and implemented key marketing strategies to increase sales and provide staff training.

Marketing Executive 2005 - 2007
• Engaged in marketing research to identify potential customers.
• Created and closed business sales opportunities in accordance with corporate goals and strategic vision.
• Fostered and maintained strong client relationships to ensure high customer retention.
• Prepared effective sales proposals to engage prospective clients.

Mubarak-Kohl Project Coordinator, Alexandria Business Association, Alexandria, Egypt 2003 - 2004
• Managed multiple projects, prioritizing assignments and meeting critical deadlines.
• Performed a variety of administrative duties and tasks.

Direct Sales Executive - Consumer Finance, Citibank, Alexandria, Egypt 2002 - 2003
• Presented, demonstrated, and sold a variety of financial products and services, including credit cards and personal loans, to existing and potential clients.
• Delivered all required documentation to the credit department in a timely manner.
• Generated a consistently updated prospective customer list.
• Engaged in a variety of administrative projects as assigned.
• Operated all types of general office equipment.
• Demonstrated the ability to successfully interact with individuals of varying temperaments, levels of comprehension, and cultural diversity.

Additional Professional Positions: Front Office Receptionist, Paradise-Inn Metropole Hotel, Alexandria, Egypt