training specialist
Dubai Roads and Transport Authority (RTA)
Total years of experience :16 years, 3 Months
Devise organizational training strategy, oversee its implementation and assess its outcomes. Identify training and developmental needs and drive suitable training initiatives that build loyalty to the firm.
The goal is to enhance employees’ skills, performance, productivity and quality of work.
Responsibilities
• Identify and assess future and current training needs through job analysis, career paths, annual performance appraisals and consultation with line managers
• Draw an overall or individualized training and development plan that addresses needs and expectations
• Deploy a wide variety of training methods
• Conduct effective induction and orientation sessions
• Monitor and evaluate training program’s effectiveness, success and ROI periodically and report on them
• Manage training budget
• Provide opportunities for ongoing development
• Resolve any specific problems and tailor programs as necessary
• Maintain a keen understanding of training trends, developments and best practices
• Stay abreast of the new trends and tools in employee development (Remove)
• Assess training effectiveness to ensure incorporation of taught skills and techniques into employees work behavior
• Designing materials
• Establish a business transformation strategy with Microsoft partners through modifying a business model, assessing partner’s nature of business, balancing businesses’ cash flow and training employees. This includes but isn’t limited to customer objection handling, demonstrating products, enhancing knowledge.
• Building marketing plans with partners through online digital marketing campaigns, publishing Ads, inviting to on-site events and webinars and sharing best practices.
• Training and developing staff to deliver cloud solutions & motivating the sales forces with gestures such as the cloud business incentives.
• Hold and invite Microsoft partners to events and boot camps to overview & on-board on Microsoft Cloud business transformation and attract businesses to move on to the cloud business complying with the Microsoft “Mobile first, cloud first” strategy.
Sell Action works with leading brands like Microsoft & Cisco and IBM. I am currently the head of the training department in Egypt office.
Roles & Responsibilities
• Building Training Materials for Technical, Soft Skills and Sales/ Marketing Core training in the company.
• Building and Maintain Training Knowledge Base "Web Based"
• Floor coaching for Marketing and technical skills.
• Technology Training
• Sales and Marketing Training
• Maintain the knowledge and productivity levels on the floor.
Prepare and present the sales and technical training courses for sales staff.
Did training in The Philippines, Dubai, Abu Dhabi, Jordan, Kuwait and Egypt for companies such as Toshiba, Blackberry, Dubai Duty Free, Compu Me, AT&T and Microsoft Xbox.
• Certify new promoted trainers.
• Train all related Product and Process, Soft Skills, English Language courses.
• In-charge of the training programs for the Company staff. This includes also induction training sessions for all new employees.
• Coordinate New and existing training plans.
• Carrying out regular counseling sessions.
• In direct charge of newly trained classes for the first month after the training.
• Organizing social activities for the Company.
• Created workshops on topics such as Team Building and Learning Styles for staff.
• Created and taught training classes for various technical and soft skills.
• Monitoring and coaching agents according to their performance.
• Train all related Product and Process, Soft Skills, English Language courses.
• In-charge of the training programs for the Company staff. This includes also induction training sessions for all new employees.
• In charge of sustaining quality performance for agents on the floor.
• In a team "Premiere Team" managing a high profile Microsoft technical team in UAE and Turkey handling critical server issues for major companies using Windows Server and other Microsoft Servers
• Handling customers' technical and billing issues
• Chosen in the team responsible of retaining customers, "The Saves Team."
• Following up the daily updates of our products and apply them immediately.
• Bridging the gap between the online students and the teaching staff.
• Handling all reporting activities related to the account.
• In charge of all technical issues might appear within the college's website and direct them to the company's technical team. Following up with technical issues and make sure they are sorted out.
Major: Bachelor of Arts in English literature. Completion Date: May 2007. Grade: Very Good With honors “81.25%” (The Third Position.)