BackOffice & BackEnd Operation
HOUSE of BORSE
Total years of experience :8 years, 10 Months
BackOffice full operations.
BackEnd (MT4/5 Administrator, Gateway, API and LPs Bridge integrations, Quotes and charts flow)
Full setup of White Labels and Partners programs.
Provide 3rd level support to clients.
Work closely with the CEO and support all IT projects.
Responsible for creation and activation of accounts.
Communication and coordination with different departments.
Monitoring of correct workflow (deposit/withdrawal process in internal systems).
Customer Relationship Management - Co-ordination with clients.
Handling of customer calls and e-mails.
Responsible for all MT4 trading activities, integration and future trading technologies development.
Full support and administration of the MetaTrader platform, Manager, Administrator and configuration of the MetaTrader servers.
Work with 3rd party vendors and provide support of the technical environment such as LP, Banks and Institutional clients.
Work with the MetaTrader software provider and troubleshoot any issues that arise.
Controls and Monitor all server parameters and settings.
Provide 3rd level support to users.
Work closely with the Chief Executive Officer and support all IT projects.
• Day-to-Day Operations.
• Maintain skill set by undertaking relevant training throughout year.
• Work closely with Top Management & Supervisors to improve the execution of assigned activities.
• Responsible for having a working knowledge of the brokerage industry.
• Principal daily trade blotters.
• Monitoring company trading Books with Liquidity Providers & Banks.
• Direct contact with Liquidity Providers regarding risk management, spreads, commission, volume, etc..
• Provide prices to corporate dealers, upon request, and meet with customers when requested.
• Interacting with Liquidity providers and aggregators in order to obtain best pricing and execution for the company and its clients.
• Quoting, confirming and transmitting client trades in line with company’s policy and procedures.
• Handling client's complaints belongs to trading.
• Customer Support tasks. (Belongs to Trading or Back Office)
• Providing an overview of all relevant market activity to the investment team
• Keeping up to date with market information and monitoring trends in all major currency pairings
• Full support and administration of the other trading terminals (i.e. ProTrader, cTrader, LMAX)
• Responsible for all Forex trading activities, integration, connectivity and future technologies development.
• Full support and administration of the MetaTrader platform, Manager, Administrator and configuration of the MetaTrader servers.
• Work with the MetaTrader software provider and troubleshoot any issues that arise.
• Work with 3rd party vendors and provide support of the technical environment such as LP, Banks, and Institutional clients.
• Provide 3rd level support to institutional clients.
• Integrating, testing & monitoring MT (MetaTrader) plus other trading terminals.
• Bridge connectivity with other trading terminals and LP (Liquidity provider).
• Setup of partial & full WL (White Labels) from scratch till they receive their own branded MetaTrader Terminal.
• Sorting out the full support of WL (white labels).
• Plan, organize, direct control the security settings, and workflow system (servers, dealing disk terminal, client's terminal, multi-terminal client's system, servers) and networking servers for backup issue.
• Cooperate with Risk Management Department.
• Handling & cooperate in issues belongs to MetaTrader or trading servers with developers.
• Control money transaction (Visa, PayPal) on websites, and link it directly with the trading online system.
• Follow-up the Quotation pricing (Programming connection multiple systems together via Dynamic Data Feed Exchange).
• Control execution quality of the client's orders into exchange market.
• Control & mapping execution of the broker or corporate account orders through LP (Liquidity Provider) side.
• Financial reports (Summary, Commission, Segregate, Closed Trades and agents reports).
• Dealing with the pricing sources available.
• Organize implementation and testing system as whole (online trading system CRM systems, trading servers).
• Updating team with new products or new systems that company will upgrade and provide its clients with.
• Merge some tasks with accounting Department.
• Work closely with Top Management & Supervisors to improve the execution of assigned activities.
• Updating colleague’s team with new products or new systems that company will upgrade and provide its clients with.
• Manage installation technicians, lead technicians, project managers and control system programmers.
• Responsible for overall technical operations.
• Handle all operation procedures of MetaTrader4, ProTrader and cTrader.
• Interact with Team & Internal teams to ensure consistent and reliable customer service.
• Responsible for all trading activities, integration and future trading technologies development.
• Responsible for Bridge connectivity with the other trading terminals and LP (Liquidity provider).
• Full Monitoring and integrating of Metaquotes products for front, back offices and client GUI.
• Plan, organize, direct, control and design (MetaTrader - Online Trading System).
• Maintain the product settings, on the system (OTC, Commodities, Spot, Indices, and CFD's).
• Plan, organize, direct control the security settings, and workflow system (servers, dealing disk terminal, client's terminal, multi-terminal client's system and servers) and networking servers for backup issue.
• Cooperate with Risk Management Department.
• Handling & cooperate in issues belongs to MetaTrader or trading servers with developers.
• Control money transaction over the websites, and link it directly with the trading online system.
• Follow-up the Quotation pricing (Programming connection multiple systems together via Dynamic Data Feed Exchange).
• Updating colleague’s team with new products or new systems that company will upgrade and provide its clients with.
• Merge some tasks with accounting Department.
• Hand over with Customer Support about cases belongs to trading conditions.
• Handling client's complaints belongs to execution.
• Responsible for planning, coordinating, and executing organizational technical processes from start to finish.
• Responsible for maintaining the technical goals of the company and address any future potential needs.
• Responsible for making sure that all staff is working strictly within technical guidelines of project management and operational governance.
• Recruit and supervise technicians and other personnel and oversee their professional development and training.
• Reception and Transmission of orders.
• Responsible for quality of incoming prices and spreads.
• Monitoring and ensuring quality of the trading coverage bridge.
• Responsible for all complaints via Email or phone.
• Track major customer complaints and report key issues to dedicated team.
• Effectively manage the trading staff.
• Assist in troubleshooting in Brokerage Services.
• Work with Brokerage Services team members, outside departments and outside vendors to provide project support relating to the platform, industry and products.
• Prepare daily/monthly reports as required.
• Monitoring Dealers activities and performance.
• Handle all operation procedures of MetaTrader & other trading terminals.
• Handling customer's complaints belongs to trading transactions.
• Provide customers with dedicated support according to policies and procedures.
• Check client’s registration forms validity.
• Communicate with compliance for processing accounts opening.
• Supervise & Follow-up with Customer Support about accounts creation.
• Supervise CRM procedures.
• Trading servers Admin.
• Handling requests of IBs.
• Other duties as assigned.
• Execute self-trader’s requests into FX Market.
• Monitoring Dealers activities and performance.
• Generating internal reports on daily basis.
• Responsible for FX products across the spot markets
• Provide prices to corporate dealers, upon request.
• Maintain deal record and P&L on a daily basis.
• Keep up-to-date with interest rate movements and currency fluctuations.
• Follow-up Demo contests with monitoring participants.
• Cooperate with CS team in updating clients with their accounts status via Emails or Live chat.
• Obtaining FX pricing from Liquidity providers.
• Company Dealing System Maintenance.
• Responsible to run complex reporting as required by company management.
• Updating colleagues and supporting colleagues from other departments.
• Checking customer usage as per internal system.
• Double check about usage and customer bill.
• Reports with billing department and collectors.