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Yousuf Zai Md Ab Mohajjalin Khan , Operations Associate & UI/UX Designer

Yousuf Zai Md Ab Mohajjalin Khan

Operations Associate & UI/UX Designer·Super Sheldon LLP,

India

Diploma, Computer Engineering

Work experience

Total years of experience: 1 years, 6 months

Operations Associate & UI/UX Designer

September 2025 - December 2025

Super Sheldon LLP,

Kolkata, India •Remote

September 2025 - December 2025

• Streamlined 4+ operational workflows, reducing average parent and teacher query resolution time by 30%.
• Administered LMS and CRM platforms for 120+ student and client records, maintaining 100% data accuracy.
Company industry:
Training & Education Center

Customer Support Analyst

January 2024 - May 2024

Nukkad Shops,

Hyderabad, India

January 2024 - May 2024

• Handled 30+ daily customer inquiries using ticket management tools, achieving a 4.7/5 satisfaction rating.
• Collaborated with 3 cross-functional teams to implement 5+ process improvements, reducing resolution time by
30%.
Company industry:
IT Services
Job role:
Information Technology

Customer Support Trainee Analyst

May 2023 - October 2023

Nukkad Shops,

Hyderabad, India

May 2023 - October 2023

• Supported operations across 12 retail and 15 F&B locations, ensuring 100% compliance with company policies.
• Diagnosed and resolved hardware and software issues for 27+ store devices, minimising downtime.
Company industry:
IT Services
Job role:
Customer Service and Call Center

Operations Officer Intern

January 2022 - March 2022

CodingZen,

Delhi, India •Remote

January 2022 - March 2022

• Maintained CRM and LMS records for 50+ users, improving data retrieval efficiency by 25%.
• Proposed and implemented 4 UX improvements to the company website, increasing user engagement metrics.
Company industry:
Training & Education Center
Job role:
Accounting and Auditing

Education

Maharashtra State Board of Technical Education

January 2021

January 2021

Diploma, Computer Engineering

India

GPA (percentage): 90%

GPA (percentage): 90%

Maharashtra State Board of Secondary and Higher Education

January 2017

January 2017

High school or equivalent, Administration And Basic Sciences

India

Skills

Microsoft Excel
Intermediate
Microsoft Excel
Intermediate
Virtual Assistance
Intermediate
Virtual Assistance
Intermediate
Communications
Intermediate
Communications
Intermediate
Data Entry
Intermediate
Data Entry
Intermediate
Digital Marketing
Intermediate
Digital Marketing
Intermediate
Social Media Marketing
Intermediate
Social Media Marketing
Intermediate
Social Media
Intermediate
Social Media
Intermediate
Desktop Support
Intermediate
Desktop Support
Intermediate
Computer Hardware Troubleshooting
Intermediate
Computer Hardware Troubleshooting
Intermediate
Sales
Intermediate
Sales
Intermediate
CUSTOMER SUPPORT
Intermediate
CUSTOMER SUPPORT
Intermediate
FIGMA DESIGN SOFTWARE
Intermediate
FIGMA DESIGN SOFTWARE
Intermediate
JAVASCRIPT PROGRAMMING LANGUAGE
Intermediate
JAVASCRIPT PROGRAMMING LANGUAGE
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PROCESS IMPROVEMENT
Intermediate
PROCESS IMPROVEMENT
Intermediate
SOFTWARE ENGINEERING
Intermediate
SOFTWARE ENGINEERING
Intermediate
WORDPRESS
Intermediate
WORDPRESS
Intermediate
WORKFLOW MANAGEMENT
Intermediate
WORKFLOW MANAGEMENT
Intermediate
Canva
Intermediate
Canva
Intermediate
Google Docs
Intermediate
Google Docs
Intermediate
Client Relationship Management CRM
Expert
Client Relationship Management CRM
Expert
MS Office tools
Intermediate
MS Office tools
Intermediate
flutter
Intermediate
flutter
Intermediate
Web Design
Intermediate
Web Design
Intermediate
Graphic Design
Intermediate
Graphic Design
Intermediate
Technical Support
Intermediate
Technical Support
Intermediate
Web Development
Intermediate
Web Development
Intermediate
CRM software
Intermediate
CRM software
Intermediate
HTML + CSS
Intermediate
HTML + CSS
Intermediate
JavaScript
Intermediate
JavaScript
Intermediate
Customer Service
Intermediate
Customer Service
Intermediate
Sales Support
Intermediate
Sales Support
Intermediate
Microsoft Office
Intermediate
Microsoft Office
Intermediate
IT Technical Support
Intermediate
IT Technical Support
Intermediate
Installation
Intermediate
Installation
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
DATA RETRIEVAL
Intermediate
DATA RETRIEVAL
Intermediate
LEARNING MANAGEMENT SYSTEMS
Intermediate
LEARNING MANAGEMENT SYSTEMS
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate

Social profiles

Languages

English

Expert

Hindi

Intermediate

Training and Certifications

Certifications
Microsoft Excel: Beginner to Advanced
Adobe Graphic Design — Adobe
Foundations of User Experience (UX) Design
Principles of UX/UI Design—
Google Technical Support Fundamentals
Social Media Content Creation: Canva Beginner to Advanced
Social Media Content Creation: Canva Beginner To
Mobile Development —Meta
Foundations of User Experience (UX) Design
Google Technical Support Fundamentals
Adobe Graphic Design

Hobbies and interests

coding, reading self help books, light gaming. exploring new technology's