senior business analyst
fransabank
Total years of experience :9 years, 11 Months
Preparing design of work processes and the drafting/updating of training materials, review and validate them with end users.
Maintenance of a level of quality in a service or product, to every stage of the process of delivery or production.
Lead customization projects of the banking application and follow up on implementation (whether in-house through the IT Department or outsourced to IT providers).
Participate in quality improvement meetings.
Working on two strategic projects of process reengineering. (Recurrent annual cost reduction of 2 million USD)
Assisting in Product delivery preparation Documenting the front side training material, and the back side parameters
Overseeing the drafting of Bank’s processes undertaken by Organization Analysts, review the process of all operations and
propose any improvement where applicable.
Continuously working with Branch and Department on data cleansing
Development and Processing Reengineering Section - Organization Department
Implementing core banking systems of branches in Iraq.
Defining parameters of interest rates in local branches and providing needed support.
Provide support to Branches and Departments for the proper execution of Bank’s procedures and in issues related to the core and peripheral applications.
Attracting potential customers by answering product and service questions and suggesting information about other products and services. Opening customer accounts by recording account information and maintaining customer records by updating account information.
Resolving product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
Maintaining financial accounts by processing customer adjustments.
Preparing product or service reports by collecting and analyzing customer information.
Providing account services to customers by receiving deposits and loan payments, cashing checks, issuing savings withdrawals, recording night and mail deposits, and selling cashier's checks and traveler's checks.
Recording transactions by logging cashier's checks, traveler's checks, and other special services, and preparing currency transaction reports.
Cross-selling bank products by answering inquiries, informing customers of new services and product promotions, ascertaining customers' needs, and directing customers to a branch representative.
Building and maintaining business relationships with clients
Discussing and assessing clients' current and future insurance needs
Negotiating policy terms and costs with insurance providers
Renewing or amending existing policies for clients
Marketing services
Banking Studies: Risk Management
Lebanese Regulation Exam
Fintech project
