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Mohamad Al Chakif, Call Center Representative

Mohamad Al Chakif

Call Center Representative

Touch Lebanon

Location
Lebanon - Bekaa
Education
Bachelor's degree, Marketing and Advertising
Experience
1 years, 10 Months

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Work Experience

Total years of experience :1 years, 10 Months

Call Center Representative at Touch Lebanon
  • Lebanon
  • April 2017 to January 2019

Touch Lebanon (Teleperformance)
• Managing large amounts of inbound and outbound calls in a timely manner
• Following call center “scripts” when handling different topics
• Identifying customers’ needs, clarify information, research every issue and
providing solutions
Protection Monitor
Touch Lebanon (Teleperformance)
* Refer protection cases to the Protection Monitor Team Leader
* Liaise with Community leaders and Protection Action Groups
* Conduct regular field participatory protection monitoring and
assessments, using as much as possible an age, gender…

Education

Bachelor's degree, Marketing and Advertising
  • at American University of Science and Technology (AUST)
  • August 2020

High school or equivalent, Marketing and Advertising
  • at American University of Science and Technology (AUST)
  • August 2020

High school or equivalent, Marketing and Advertising
  • at American University of Science and Technology
  • January 2017

courses: Customer Care and Nesting Program Certificate Teleperformance, Lebanon

High school or equivalent, Marketing and Advertising
  • at Green Valley School Lebanon
  • January 2016

courses: International Computer Driving License

High school or equivalent, Marketing and Advertising
  • at Averroes College
  • June 2011

courses: Fluent in speaking, reading, & writing

Specialties & Skills

CALL CENTER
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CLARIFY
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LEADERSHIP
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MANAGEMENT
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RESEARCH
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SHELL SCRIPTING
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CAR DRIVER
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CHARTS
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CUSTOMER SERVICE TRAINING
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CUSTOMER SUPPORT
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Languages

Arabic
Expert
English
Expert