Mohamad Ali Kaissi

• Delivered first-line technical support to 50+ end users across departments, resolving hardware,
software, and network issues to minimize downtime and maintain business continuity.
• Executed IT onboarding processes by configuring user accounts, devices, and applications in
accordance with internal IT security policies.
• Administered and updated internal IT platforms, including Dolphin system and Virtual Desktop
Infrastructure (VDI), improving team access and system reliability.
• Assisted senior IT personnel with user access control, system updates, and compliance checks,
ensuring adherence to organizational IT standards and data protection protocols.

• Participated in a structured ICT internship focused on network administration, system
configuration, and cybersecurity basics, gaining hands-on experience with real-world IT
infrastructure.
• Applied theoretical knowledge of IT systems to solve operational challenges in business case
studies, enhancing analytical thinking and technical problem-solving.
• Assisted in configuring and troubleshooting network environments, contributing to increased
system stability and reinforcing best practices in data security and access control.

• Rotated through key warehouse departments (home goods, food, and toys), gaining hands-on
exposure to inventory management, storage systems, and logistics workflows.
• Supported warehouse operations through data entry, inventory tracking, and basic KPI
reporting, helping ensure accurate stock control and timely distribution.
• Collaborated with cross-functional teams to streamline internal logistics processes, improving
visibility across departments and contributing to overall warehouse efficiency.