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Jawad Al mshawrab, it support

Jawad Al mshawrab

it support·ciatek

Lebanon

Bachelor's degree, Business Administration And Information Technology

Work experience

Total years of experience: 4 years, 5 months

it support

November 2023 - Present

ciatek

Beirut, Lebanon

November 2023 - Present

Company industry:
IT Services
Job role:
Information Technology

IT Support Specialist

January 2023 - Present

Ciatek

Beirut, Lebanon •Hybrid

January 2023 - Present

• Resolved 10-15 technical support tickets daily across hardware, software, and network issues
• Administered Windows Server environments (Active Directory, DNS, DHCP, Group Policy)
• Configured and managed network infrastructure including VLANs, switches, and firewall policies
• Worked with multiple firewall and networking solutions including FortiGate, Sophos, MikroTik, and similar
technologies
• Maintained and supported VoIP systems (PBX, SIP, call routing, troubleshooting)
• Managed Microsoft 365 and Google Workspace environments
• Created technical documentation and standard operating procedures (SOPs)
• Proactively monitored systems, reducing downtime and improving system reliability
Company industry:
IT Services
Job role:
Information Technology

Help Desk Support

January 2022 - January 2023

Briqueterie Modern

Libreville, Gabon

January 2022 - January 2023

• Provided end-user support for hardware, software, and network issues
• Maintained desktops, laptops, and peripheral devices
• Assisted in managing LAN/WAN infrastructure and connectivity issues
• Ensured system availability and user productivity through timely issue resolution
Company industry:
FMCG
Job role:
Information Technology

Education

nabatieh technical school

January 2021

January 2021

Bachelor's degree, Business Administration And Information Technology

Lebanon

Al Nabatieh Official Technical

January 2019

January 2019

High school or equivalent, Information Technology

Lebanon

Skills

Customer Service
Expert
Customer Service
Expert
Desktop Support
Expert
Desktop Support
Expert
Active Directory
Expert
Active Directory
Expert
Sales
Expert
Sales
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Technical Support
Expert
Technical Support
Expert
Administration
Expert
Administration
Expert
IT Technical Support
Expert
IT Technical Support
Expert
Installation
Expert
Installation
Expert
Computer Hardware Troubleshooting
Expert
Computer Hardware Troubleshooting
Expert
CLOUD COMPUTING
Intermediate
CLOUD COMPUTING
Intermediate
DOMAIN NAME SYSTEM
Intermediate
DOMAIN NAME SYSTEM
Intermediate
DYNAMIC HOST CONFIGURATION PROTOCOL DHCP
Intermediate
DYNAMIC HOST CONFIGURATION PROTOCOL DHCP
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
NETWORK ADMINISTRATION
Intermediate
NETWORK ADMINISTRATION
Intermediate
SYSTEM SUPPORT
Intermediate
SYSTEM SUPPORT
Intermediate
VOICE OVER IP
Intermediate
VOICE OVER IP
Intermediate
WINDOWS SERVERS
Intermediate
WINDOWS SERVERS
Intermediate

Languages

Arabic

Native Speaker

English

Expert

French

Intermediate

Training and Certifications

Certifications
License Technique in MIS