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Zyad Kalash, IT Support

Zyad Kalash

IT Support·Water Wave

Lebanon

Bachelor's degree, Information and Communication Technology

Work experience

Total years of experience: 7 years, 1 months

IT Support

January 2018 - January 2025

Water Wave

Beirut, Lebanon •Remote

January 2018 - January 2025

• Installed and configured new systems, drivers, and software applications, ensuring efficient
system performance across multiple workstations.
• Conducted regular updates to system databases, software, and security patches,
maintaining data integrity, performance, and security compliance.
• Performed routine system backups, ensuring data preservation and facilitating fast recovery
in case of system failure.
• Monitored and maintained system functionality, diagnosing and troubleshooting hardware
and software issues to minimize downtime.
• Conducted adaptive maintenance and scheduled system checks, proactively addressing
potential issues before they impacted productivity.
• Assisted in configuring and troubleshooting networking devices, ensuring smooth
communication between local and remote systems.
• Provided technical support and user training, improving team productivity and minimizing
technical disruptions.
Company industry:
Hospitality & Accomodation

Education

Arab Open University (AOU)

January 2020

January 2020

Bachelor's degree, Information and Communication Technology

Lebanon

Skills

INFORMATION AND COMMUNICATIONS TECHNOLOGY
Intermediate
INFORMATION AND COMMUNICATIONS TECHNOLOGY
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPUTER LITERACY
Intermediate
COMPUTER LITERACY
Intermediate
COMPUTER PERFORMANCE
Intermediate
COMPUTER PERFORMANCE
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INSTALLATION
Intermediate
INSTALLATION
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
OPERATING SYSTEMS
Intermediate
OPERATING SYSTEMS
Intermediate
TECHNICAL SERVICES
Intermediate
TECHNICAL SERVICES
Intermediate
VALID DRIVER S LICENSE
Intermediate
VALID DRIVER S LICENSE
Intermediate

Languages

English
Expert
Arabic
Native Speaker

Training and Certifications

Certifications
Cisco Certified Network Professional (CCNB)
Cisco Certified Network Associate (CCNA)