Real Estate Agent
Coldwell Banker Egypt
Total years of experience :14 years, 3 Months
-Provide guidance and assist sellers/buyers in marketing/purchasing property for the right price under the best terms.
-Determine clients’ needs and financials abilities in order to propose solutions that suit them.
-Intermediate negotiation processes, consult clients on market conditions, prices, mortgages, legal requirements and related matters to their benefit and ensure a fair and honest dealing.
-Perform comparative market analysis to estimate properties’ value.
-Display and market real property to possible buyers.
-Prepare necessary paperwork (contracts, leases, deeds, closing statements etc).
-Maintain and update listings of available properties.
-Cooperate with appraisers, escrow companies, lenders and home inspectors.
-Develop networks and cooperate with attorneys, mortgage lenders and contractors.
-Promote sales through advertisements, open houses and listing services.
-Remain knowledgeable about real estate markets and best practices.
Service Customers:
- Assist customers with routine account-related requests such as: funds transfers, automatic funds transfers, stop payments, inquiries about bank deposit products and service charges, inquiries about ATM and debit card usage and limits, inquiries about checking and savings accounts transactions, inquiries about funds availability, and check verification requests by third parties.
-Research and resolve customer problems, acting as the customer liaison between other bank departments when necessary.
-Cross-sell bank products and services based on customer needs in accordance with the banks’ program standards.
-Process necessary paperwork to rebate customer service charges.
-Verify information on ATM/debit card applications to the information in customer database. Send exceptions to personal banking counselors for corrections.
-Update the system with messages regarding ATM/debit cards and service charge rebates.
-Perform customer requested research, including printing statement and check copies.
-Input, maintain and/ or delete ATM and debit cards within system.
-Transfer funds to cover customer overdrafts as directed by bank operations.
-Contact customers to notify them that check orders and/or debit cards are ready to pick up at the bank.
-Assist the operations processing specialist by verifying the accuracy of document images.
-Process lockbox payments, including deposit preparation and daily report transmission.
-Contact customers to obtain necessary signatures on items with missing or irregular signatures.
-Maintain the bank’s files for currency transaction reports, customer safekeeping receipts, loan and trust collateral receipts, commercial resolutions, powers of attorney, court orders, levies, miscellaneous deposit documentation and general correspondence.
-Provide superior customer service in a friendly and knowledgeable manner.
-Process transactions efficiently and accurately.
-Refer enquiries to the appropriate staff.
-Maintain a general knowledge of the bank’s common products and services.
-Ensure all Bank & Industry service standards and codes of conduct are adhered to.
-Take ownership of client complaints/issues, initiating action or resolving the problem within 24 hours and keeping the clients informed during the process.
-Assist customers with self-service banking.
Maximize Sales Revenue:
-Identify opportunities to sell HSBC products and services, referring them to the appropriate staff.
-Participate in branch sales campaigns.
-Conducting corporate deals with companies in order to maximize sales through various products.
-Setting up meetings to identify different needs for companies.
Adherence to compliance:
-Adhere to regulatory and bank compliance guidelines.
-Understand and apply branch operating policies and procedures
Corporate Banking:
- Processing LG’s and LC’S from the branch.
- Offering corporate deals for various types of companies.
- Preparing and processing Form 4 and delivering to customers.
-Support the recruitment officer in the implementation of recruitment objectives, policies.
-Receive all the job applications, sort and classify based on each profession and store in database for retrieval as and when required.
-Specific recruitment processing tasks include: short listing candidate CV’s against job descriptions, updating vacancy and applicant status within the recruitment procedure, organizing interviews and producing interview schedules, liaising with applicants to provide updates on their progress etc.
-Arrange for test & interview appointments with the short listed candidates for testing and administer test…
-Promote best recruitment practice, share ideas and information to ensure consistency through a value added services.
-Manage vacancy and candidate records on software and, ensuring that all data and information is accurate and up to date.
-Utilize online recruitment services to attract and source applicants.
-Generate weekly and monthly reports.