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Mohamad Gulam Rasul Sayyed, IT Technical Support Engineer

Mohamad Gulam Rasul Sayyed

IT Technical Support Engineer·Etechs

United Arab Emirates

Diploma, Computer Networking

Work experience

Total years of experience: 8 years, 1 months

IT Technical Support Engineer

September 2015 - September 2018

Etechs

Jubail, Saudi Arabia

September 2015 - September 2018

Handling following technologies: CCTV, IP video, Intelligent Video, video storage & archiving, command/control display technologies and general Security system. Good knowledge of technical infrastructure and integration technologies to include power, UPS, networking, communications plus handling Server, work Station, Configuration and maintenance of switch hubs & routers.
Experience of design and implementation of large scale integrated security systems and complex projects.
Network experience: WAN, LAN, firewall, network switch technologies and video transmission on IP networks.

Company industry:
IT Services
Job role:
Information Technology

Assistant System Manager

July 2014 - March 2015

Carnival Cruise Lines

Florida, United States

July 2014 - March 2015

Assisting the Ship Systems Manager in maintaining all IT systems and equipment onboard vessel, maintaining hardware, cabling systems, networks, software and other technical issues. Supporting all shipboard users to keep workstations in working condition, including PC workstations, Point Of Sale terminals, cabling systems, servers and related hardware. Responding to users promptly during normal working hours and extended hours actively part of mission critical systems support.

Company industry:
Hospitality & Accomodation
Job role:
Information Technology

Network Engineer

April 2010 - June 2014

Network Experts

India

April 2010 - June 2014

• Installation of O.S Proficient in diagnosing and resolving any queries related to WINDOWS OS solution.
• Installation of windows Server 2003 and Server 2008 and Configuration
• Installation & Configuration of Red hat Linux Ubuntu.
• Hardware Troubleshooting of PC, s Printers, Peripherals etc.
• Network modem configuration.
• Troubleshooting Network Related Problems
• IP Camera Installation
• Handling full wifi setup security & configuration in large network
• Knowledge of SMTP, POP3 and IMAP servers
• Configuring users and groups in Active Directory.
• Knowledge of DNS and domain registration and administration.
• Installation of Server Level Admin Console Antivirus on Server
as well as on remote Client
• Knowledge of Fiber Network Termination
• Knowledge of Firewall Configuration (Data Bandwidth allocation, Limited Access allocation, Inbound outbound Traffic flow control, restriction of unauthorized & Hacker access allocation etc)
• Network Printer Installation & Configuration
• POS printer installation & configuration
• Best knowledge of POS ERP Solutions
• Knowledge of Copper Network Termination
• Knowledge of Punching Jack Panel Patch panel
• Voice and Data Communication Network Installation
• Knowledge on Windows 2003 Active Directory & 2003 Exchange Server; DHCP, DNS, IIS Server
• Linux systems administration
• Configuration and system management using puppet
• Cisco networking/hardware configuration and maintenance
• Maintaining the 24x7 uptime of our systems, including our state of the art robotics and wet lab

Company industry:
IT Services
Job role:
Information Technology

Education

Jetking Institute

May 2010

May 2010

Diploma, Computer Networking

India

GPA (point): 2 out of 20

GPA (point): 2 out of 20

JETKING CERTIFIED HARDWARE & NETWORKING PROFESSIONAL

B.S.U.P U.P

May 2008

May 2008

Bachelor's degree, Bachelor in COMPUTER APPLICATIONS

India

GPA (percentage): 1%

GPA (percentage): 1%

Programming Languages

NIIT

May 2006

May 2006

Diploma, Core Java

India

GPA (point): 3 out of 5

GPA (point): 3 out of 5

Core Java Oracle Certification

Skills

Network Modeling

Expert

Troubleshooting

Expert

Computer Hardware

Expert

Servers

Expert

Networking Concepts

Expert

ACTIVE DIRECTORY

Expert

ANTI VIRUS

Expert

ART

Expert

CISCO

Expert

CUSTOMER RELATIONS

Expert

DHCP

Expert

DNS

Expert

ERP

Expert

FIREWALLS

Expert

HARDWARE SUPPORT

Expert

Network Modeling

Expert

Troubleshooting

Expert

Computer Hardware

Expert

Servers

Expert

Networking Concepts

Expert

Languages

English

Expert

Hindi

Expert

Spanish

Expert

Memberships

Yoga Cilub

Member

January 2010

Training and Certifications

Training
Art Work Sales
Park West
Dec 2014

Hobbies and interests

Very keen about new technologies

Art Playing Games Sports