Mohamad Hachem

• Oversaw front office operations across multiple hotel brands, ensuring smooth daily operations and exceptional
guest experiences.
• Managed VIP arrivals, guest relations, escalations, and service recovery while maintaining brand standards.
• Led, trained, and supervised front office teams to improve operational efficiency and guest satisfaction.
• Coordinated with housekeeping, reservations, finance, and F&B; departments to optimize service delivery.
• Monitored occupancy, room allocation, billing accuracy, and operational performance.

« Oversaw front office operations across multiple hotel brands, ensuring smooth daily operations and exceptional
guest experiences.
+ Managed VIP arrivals, guest relations, escalations, and service recovery while m ig brand standards.
+ Led, trained, and supervised front office teams to improve operational efficiency and guest satisfaction.
« Coordinated with housekeeping, reservations, finance, and F&B; departments to optimize service delivery.
+ Monitored occupancy, room allocation, billing accuracy, and operational performance.

• Supervised front desk operations and ensured smooth check-in and check-out procedures.
• Handled VIP guests, corporate clients, and loyalty program members with personalized service.
• Supported staff training, scheduling, coaching, and performance management.
• Resolved guest complaints effectively while maintaining high customer satisfaction standards.
• Ensured compliance with hotel operational procedures and cash handling policies.

«Supervised front desk operations and ensured smooth check-in and check-out procedures.
« Handled VIP guests, corporate clients, and loyalty program members with personalized service.
+ Supported staff training, scheduling, coaching, and performance management.
«Resolved guest complaints effectively while maintaining high customer satisfaction standards.
+ Ensured compliance with hotel operational procedures and cash handling policies.

+ Delivered exceptional guest service in a high-volume luxury hospitality environment.
+ Managed reservations, room assignments, billing, and guest requests professionally.
«Promoted hotel services and facilties to improve guest engagement and satisfaction
+ Coordinated with hotel departments to ensure seamless daily operations.

+ Maintained accurate customer and operational records while ensuring confidentiality.
«Prepared reports, updated databases, and supported hotel administrative operations.
+ Improved workflow efficiency through accurate data verification and organization.