Senior ICT Engineer
Nation Hospital
Total years of experience :19 years, 9 Months
Technical lead to design and Plan a complete IT Infrastructure project of Nation Hospital.
Designing and configuring Wireless network that contains 420 access points.
Administration and Configuring networked medical equipment.
Analyse and review ICT systems by scheduling and conducting quality audit inspections.
Develop, conduct and provide technical guidance and training for ICT Team, and staff.
Creating and applying network security policies and standards.
Designing, Configuring, and managing different backup methods of data and hardware.
Configuring windows clustering, Redundancy plan for systems.
Administrating and designing LANs, WANs, WLANs, service desk.
Network Design, Configuring and Connectivity troubleshooting.
Installing and Configuring service desk systems.
Maintains and tests the technology disaster recovery plan.
Cisco & HP VLAN Configuration and Troubleshooting.
Installing & Configuring Hyper-V and VMware and creating Virtual machines.
Monitoring network components performance and utilization.
Designing File and shared data with departmental access level.
Provide monthly IT report on service desk, storage capacity, and servers status.
Designing, implementing and managing Active Directory.
Responsible for Disaster recovery, closing security loopholes and access levels.
Documenting All Systems changes and managing knowledge base.
Managing Antivirus Security centre to ensure it’s up to date and all systems are fully protected.
Administrating Microsoft office 365 exchange.
Organising helpdesk tickets within the team and internal IT tasks.
Providing 2nd and 3rd line support of all IT infrastructure.
Monitoring and controlling data security and usage.
Directing a team of 5 IT support and IT technician staff.
Obtaining quotes and preparing IT cost estimation for Technologies and services required.
Developing inhouse utilities to assist staff and support team to do task easier and faster.
Analysing and rebuilding computers and servers to run with best utilization performance.
Responsible for configuring and maintaining AVAYA telephony system of around 700 extensions.
Supporting IPTV and CCTV servers, network nodes and endpoint devices.
Troubleshoot and resolve IT issues within the network, servers and desktop infrastructure.
Liaise with staff, suppliers and third parties in the supply and implementation of IT Facilities.
Trained staff in the use of MS Applications, Virtual Desktop Infrastructure, Management information systems and other web-based applications.
Supporting over 500 end users in their day to day activities by ensuring smooth running of network systems (Desktops, Laptops, Printers, Access Points, Meeting Room’s facilities, Card Access System, Smart Phones, in addition to Engineering Software).
Maintaining Backup/Restore of all Data/Mail Servers.
Developing the IT infrastructure strategy and implementing the strategy.
Installing and Configuring Computer Hardware, Operating Systems and Applications.
Troubleshooting Systems & Network Problems, Diagnosing & Solving Hardware and Software Faults.
Setting up new user’s account, profile, e-mail, permissions, password and Training Staff on PENSPEN MIS, HRIS, and Timesheets - Maintaining Leavers in Accordance with HR requirements.
Implementing and Maintaining WSUS, WDS, WAIK, MDT.
Supporting Virtual Desktop Infrastructure.
Monitoring & Maintaining HP, DELL, and IBM Servers.
Managing IT Costs, requisitions, purchase orders and provide an estimation cost for site projects.
Maintaining IT Assets & inventory Database for all office branches.
Remote Support to other branches in Doha and Dubai offices.
Installing workgroups & small networks on site projects with printing and data sharing services.
Providing quality solutions that helps the business running on daily base.
Supporting over 200 users across several sites, including many remote laptop users and top Executives, Encompassing a wide range of hard and soft skills such as within the Windows and MS office environment, Remote Access, servers, laptops.
Providing local server support to global server team.
Maintaining, Monitoring & Troubleshooting Exchange server 2003 and 2008.
Managing Firefox firewall application to ensure that all security policies running.
Responsible to upgrading of Operating systems and Microsoft office applications.
Dealing with contractors for the setup of IT connections.
Carried out various PC rebuilds and hardware upgrade.
Solve network connectivity, software installations and remote access problems.
Provide desk side support to around 500 users over several offices in Gulf Region.
Maintaining IT Assets & Inventory.
Support Users to use Team Binder system and In InAct system as I was DMS Administrator.
Advising the staff about the new strategies and policies.
Responsible to check the software licenses & Keep up to date of the engineering software.
Create an IT procedure to deal with the backup system and user support steps and records.
Maintaining, Monitoring, Troubleshooting HP Terminal servers.
Managing COMMVAULT Backup System and ensuring all backups schedules are backing up all data.
Dealing with Tenders and record the details from companies.
Guiding contractors and suppliers on how to use online system.
Coordinating with IT Department for testing and troubleshooting systems.
Ensure Tenders data records are updated in database.
Support the team in commercial division with data entry.
Planning meetings and taking detailed minutes.
Develop and maintain a filing system.
Handle administrative requests and queries from senior managers.
Help people to register their companies and support on online registration.
Member of Key Emergency Support team.
Science of Information System Technology