Mohamad Khalil

Implemented staff scheduling and training programs, resulting in a
20% improvement in employee performance ratings.
Utilized scheduling software to optimize workforce management and
reduce labor costs by 10%.
Implemented cost-saving initiatives that reduced operational
expenses by 12%.
Coordinated with upper managementto align operational strategies
with company objectives.
Trained new hires on company policies and procedures, enhancing
onboarding efficiency.
Developed and executed strategic marketing campaigns that resulted
in a 25% increase in sales over a 12month period.
Oversaw compliance with regulatory requirements and internal
policies to mitigate risk and ensure smooth operations.

Supervised team of 15, delegating tasks and monitoring performance to
meet project deadlines. Oversaw daily operations, ensuring compliance
with health and safety regulations. Organised staff meetings to discuss
targets, celebrate achievements, and address concerns. Managed shift
rotas and holiday schedules, maintaining optimal staffing levels at all
times. Led staff training sessions on customer service excellence,
enhancing team skills and knowledge. Negotiated with suppliers to
secure cost-effective deals, reducing expenses by 10%. Developed and
implemented operational procedures, significantly improving workflow
and productivity. Managed budgetfor department, ensuring optimal
allocation of resources. Resolved customer complaints swiftly, turning
negative experiences into positive outcomes. Monitored inventory levels,
ordering stock as needed to prevent shortages.

Trained new cashiers on customer service protocols and operational
procedures.
Monitored cash drawer and prepared end-of-day cash reports to
ensure financial accuracy.
Executed transactions swiftly during peak hours, reducing waittimes
for customers.
Supported the stores loss prevention efforts by adhering to cash
handling protocols.

Managed employee onboarding through training and coaching on best
practices. Closely monitored employee operations to determine
employee weaknesses and development required. Stayed up to date on
requirements of each team position. Conducted in-depth
demonstrations on more efficient processes and operations, boosting
overall productivity. Worked alongside junior employees to improve
performance, food safety and customer service. Monitored employee
performance through observation and metrics, conducting training
sessions based on improvements needed.