IT Operations Associate
World Food Program
Total years of experience :10 years, 1 Months
● Developed, implemented, and maintained LAN, WLAN, and WAN projects, optimizing network performance and facilities.
● Established equipment repair and connectivity control systems to ensure reliability and data security.
● Provided helpdesk support for seamless operations.
● Assisted in leading UN network assessments, tracked IT assets, and provided procurement support.
● Installed and configured network equipment, including VSAT and microwave systems.
● Proficiently managed VHF equipment, such as repeaters and base stations, for effective communication.
● Supported staff training and capacity building for humanitarian partners.
● Provided comprehensive support for hardware and software requests.
● Successfully executed computer and telecommunications infrastructure projects while maintaining IT equipment.
● Installed and programmed VHF repeaters, VHF/HF Base stations, and radios, enhancing communication.
● Managed network configuration and efficient equipment cabling, streamlining network operations.
● Conducted technical support and training on ICT-related matters.
● Provided ICT leadership and standard technical training for end users.
● Maintained and developed ICT policies, procedures, and SOPs.
● Managed IT unit processes, actively engaged in ICT procurement and budgeting.
● Delivered regular status reports and contributed to annual planning.
● Led major IT projects, monitoring IT system performance, and overseeing ICT budgeting.
● Implemented SOPs
● Oversaw department staff management, sharing monthly reports with the Logistics Coordinator.
● Provided L2 level support, assessed training needs, and conducted training on essential application software.
● Administered network cabling infrastructure, resolving network-related issues.
● Facilitated IT equipment procurement for PUI projects.
● Managed IT help desk tasks, ensuring efficient technical support.
● Conducted routine equipment maintenance to minimize downtime.
● Collaborated within cross-functional teams to address technical issues.
● Managed procurement coordination, prepared RFQs, ITBs, and RFPs, and evaluated bids.
● Accurately documented Purchase Orders and Contracts, ensuring compliance.
● Maintained organized logistics files for efficient records management.
● Streamlined Syriatel's ERP supply chain system, managed RFQs to approved suppliers, and negotiated offers.
● Issued Purchase Orders, LOIs, LPOs, and expense reports.
● Organized procurement data for easy access and transparency.