Direct Sales Officer
BARWA BANK
مجموع سنوات الخبرة :18 years, 6 أشهر
• Provide Barwa Bank customers financial services which exceed the customer’s expectations by delivering an unbiased, competent, and timely and problem free service.
• Implementing sales plan for the department to achieve the goals set by the Retail Management.
• Implement the Direct Sales initiatives set by the Department.
• Maximizing products sales to reach set targets by probing customer needs.
• Implement the detailed sales plans to achieve his target.
• Planning daily calls and visits to ensure achievement against targets.
• Promoting the bank’s services and products through direct and cross selling to achieve the bank’s goals and increase its market share in those products.
• Maintain the relationship with the customers and work constantly on improving it, and ensure that service quality exceeds customers’ expectations and fulfils their needs on a level that ensures preserving those customers.
• Represent the bank in the exhibitions & campaigns that the bank conducts to reflect the best image of the bank.
• Interact with existing customers to increase sales of the bank's products and services.
• Sell banks products to a wide variety of customers in different industries or walks of life.
• Perform sales activities for most or all products available in diverse product lines and multiple markets.
• Provide customer service in imaginative and creative way.
• Administer and ensure compliance to all sale objectives.
• Manage selling of various products in professional manner.
• Monitor all customer queries and ensure timely response to all issues.
• Coordinate with customers and provide various company plans and services and detail quote for all required information.
• Maintain and update knowledge on all bank products and services.
• Maintain knowledge on all competitor products and services and analyze all advantages and disadvantages for various products.
• Ensure optimal utilization of all sales tools and resources.
• Establishing and maintaining customer long term Advance relationships.
• Acquisition of profitable new customers for Advance banking business through the creation, development and maintenance of high quality non advisory relationships that includes effective consultative selling and creative restructuring financial solutions.
• Portfolio management.
• Acquisition and managing of Advance relationships through proactive and consultative approach and detailed understanding of existing Advance customers to enhance liabilities, assets and revenues.
• Participate in a variety of special projects as requested including explorations of system or process improvements, new retention categories and joint projects with customer service.
• Create and analyze management information and reports, which are sent to branch and head office.
• Record all transactions promptly, accurately and in compliance with bank procedures.
• Offering all account services to customers processing customer transactions including IRM and ORM and account opening documentation validation of checking against customer request and repairing of incorrect data keyed to the system.
• Offering views and opinions according to market sentiments to customers to make calculated choices on their investments. Introducing new business to the branch.
• Ensuring the smooth running of basic retail banking transactions.
• Account opening and closing.
• Processing of other transactions relating to personal customers requests.
• Providing product information in order to meet customer needs and offer solutions to both corporate and personal customers.
• Updating of all branch procedure manuals to ensure smooth operation of the branch.
• Coordinating with other departments and follow up with regards to customer requests.
• Looking after the short term and long term funding requirements individual customers.
• Building relationships with high net worth individuals.
• Answering any financial and banking queries.
• Contributing towards policy making.
• Maintaining a professional image at all times.
• Handling customer queries face to face, over the phone or via correspondence.
• Marketing new financial products or services and need based selling.
• Presenting information clearly to customers, work colleagues and third parties.
• Representing the bank within the local community.
• Verifying customer data to detect and identify financial fraud.
• Manned Authorization Service Desk (liaised with Merchants & internal Customers / Staff) 24/7 - 365 days
• Cancelling and blocking Debit / Credit Cards (Reported Lost / Replacements)
• Identified and Monitored Credit Card Fraud trends and patterns via Falcon and SAS Raptor Fraud Monitoring Systems Sales through service (Cross selling assets and liability products)
• Prospecting for new customers to enhance the branch portfolio.
• Increase the branch income through value additions of existing customers.
• Gathering marketing information.
• Motivating and leading the team to achieve the set targets.
• Monitor the product performance and team contribution
• Process the applications for new bank accounts for the new customers in the online system of Bank of Ireland & have knowledge about using the anti money laundering systems EXPERIAN & EQUIFAX.
• Carry out day to day banking transactions for existing customers.
• Complete all assigned jobs within the committed with cent percent accuracy and client specific manner.
• Keep supervisors proactively informed in case of any delay in delivering the job assigned over internal committed time.
• Ensure strict confidentiality of client records.
• Handling customer calls & was involved in processing requests with regards to customer correspondences.
• Achieve the required level of quality standards pertaining to the work carried out.
• Processing back office functions on all kind of customer issues & correspondences.
• Handling all kind of customers & customer queries face to face & through telephone using etiquette customer service skills.