General Manager
SiyanaPro SARL
مجموع سنوات الخبرة :27 years, 4 أشهر
To constantly maintain high standards of home maintenance, repairing and remodeling standards in order to exceed our clientele expectations, meeting our sales goals thru adequate sales and marketing plans.
•Provide appropriate support to maintenance supervisors and engineers
•Preparing budgets, sales plan, marketing plans and strategic plans
•Maintaining high standards
•Creating new market and segments for development
•Creating action plans to increase our company positive image
•Follow up over cost and revenues
•Implementation and follow up over safety and security procedure
•Implementation of cultural awareness between colleagues
•Preparing monthly reports
•Follow up over guest satisfaction
•Implementation and execution of the marketing action plan
•Responsible for the purchasing operation
•Providing all the guidance needed for day to day operations
•Follow up over coming projects
To constantly maintain high standards of workmanship to meet and exceed accommodation quantity and quality requirements, whilst maintaining high standards of internal and external communications and relationships.
•Provide appropriate support to Line Managers
•Preparing budgets for the three compounds
•Maintaining high standards
•Compound development
•Creating new market
•Follow up over cost and revenues
•Implementation and follow up over safety and security procedure
•Implementation of cultural awareness between colleagues
•Preparing monthly reports
•Implementation and execution of the preventive maintenance
•Follow up over guest satisfaction
•Finalizing all the outsourcing contracts
•Finalizing all the purchases contracts
•Implementation and execution of the marketing action plan
•Responsible for the purchasing operation
•Responsible for the housekeeping operation
•Responsible for the security operation
Responsible for achieving optimal guest satisfaction and a good working environment to attain all set objectives. While running the hotel in accordance with the Standard Operating Procedures and Policies as set out by the company.
•Draw up plans and budget concepts (revenues, costs, etc.).
•Safeguard the realization, tracing and adjustment of deviations.
•Developing improvement actions to carry out costs savings.
•Guard/ controlling of cost price cutting down on expenditure.
•Delivering of data and proposals for the budgets and investments.
•Safeguard quality of operations (internal & external audits)
•Coordinate planning of Department Heads and Assistant Managers with regard to time-tables, work schedules, employment of employees within the different services; solving of bottle necks.
•Coordination of the execution of activities via instructions to the Heads of Departments/ Assistant Managers, supervision of the execution;
•Determination of the workforce, recruitment and hiring of new staff, supervision of sufficient introduction, execution of performance reviews and training of staff.
•Be accountable for responsibilities of department heads in their absence.
•Implement the SOPs optimally in the hotel and act as a flag ship establishment for the brand.
•Prepare a monthly financial reporting
•Ensure an adequate administration, for the outgoing and incoming invoices, for the payment of invoices and for drawing up
•Periodical management data. Justify deviations and differences.
•Handling complaints, in the last resort.
•Other reliable to the above mentioned, tasks in order of the executive.
•Handing over opinions and beliefs, decisions etc. to the executives.
•Leading various internal and external meetings.
•Supervise the fulfillment of the regulations of the employment
•legalization, Occupational Health & Safety Act, HACCP, , fire regulations and other legal requirements
•Correct use of Company's corporate identity.
•Maintain contacts with public authorities
Overseeing a team of staff and take responsibility for the smooth running of the hotel, its occupancy levels and also its profitability. In overall charge of daily operations of all departments, from the laundry service all the way through to organizing corporate hospitality. Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures. (Pre-opening / Opening)
Pre-opening
•Preparing the opening budget
•Preparing the WH hotel manual and SOPs for all departments
•Preparing the hotel strategy and action plan for the opening
•Organizing the departments with the assistant of the head of each department
•Hiring process for all WH Employees
•Setting the online agreements
•Finalizing all the outsourcing contracts
•Finalizing all the purchases contracts
•Overlooking the construction finalization and handover from the contractors
•Preparing the marketing strategy and action plan
•Training for all staff over hotel mission statement and manual
•Overlooking the training of each staff member over the hotel SOPs with the assistant of each department and it progress
•Creating fire and safety manual for the hotel and supervising the fire training
•Creating all the hotel forms, files, paperwork’s and itineraries
•Analyzing and defining the hotel competitors and the hotel best market positioning
Opening
•Effectively managing the daily operations of the hotel
•Making sure that guests have a good first and last impression of the hotel
•Setting sales targets for staff and monitoring them to ensure that they are met
•On job training for staff and monitoring their performance
•Managing and setting room rates
•Monitoring purchases, payments, credits, cost, hotel sales on daily basis
•Constantly focusing on profitability and growth
•Seeking new sales opportunities and markets in the hotel
•Striving to create a relaxing and welcoming ambience for customers
•Identifying other revenue stream opportunities
•Overseeing the allocation of hotel bedrooms
•Controlling the hotel guest balances on daily basis
•Controlling the selling rates for each market code
•Launching local publicity campaigns and attending networking events
•Making sure presentation, recipes and services are consistent throughout the hotel
•Maintaining and supervising the hotel kitchen hygiene and food safety
•Demonstrating visible operational leadership and management to the hotel staff
•Supervising the activities of the reception staff
•Controlling the maintenance department on their daily task and controlling their maintenance projects
•Handling guest complains
•Identifying the hotel strengths/ weaknesses and working over them
In charge of the Sales department
•Setting the annual sales budget and forecast
•Marketing strategy & plan
•Setting sales goals and monitoring achievements
•Leading and coaching the team
•Handling the international accounts
•Departmental trainer and training planning
•Coordination with the other departments
•Coral Suites Al Hamra
Working on the sales strategy and implementation on the market
•Budget planning and marketing plan
•Monitoring daily sales
•Responsible for group sales
•Departmental trainer and training planning
•Forecasting sales and revenue
Responsible for up to 15 employees
•Observed, directed and controlled the rooms and suits
•Ensured high standards of hygiene and presentation in the preparation of the rooms
•Supervised back and front office operations with responsibility for staffing
•Coordinated inventory management activities including regular cycle counts
Pigier Supec Beirut-Lebanon