Business Analyst / Microsoft CRM Consultant (Technical / Functional)
Alyaum Media house
Total years of experience :18 years, 5 Months
• Microsoft Dynamics CRM 2011 Cluster installation
• Migrating old systems data to Microsoft Dynamics CRM 2011
• Implement Microsoft Dynamics CRM 2011 out-of-the-box Applications
• Customize Microsoft Dynamics CRM 2011 to satisfy business needs
• End-User training for Microsoft Dynamics CRM 2011
• Extend Microsoft Dynamics CRM 2011 with new modules:
o Subscriptions Management system: Control the newspaper product subscription
o Distribution Management: Control the distribution of the newspaper and other products
o Ads Booking system : POC for new project
o Request Management system : a web service that takes requests from any system and execute the request assignation cycle then return with the result
o Subscription Sales Campaign Management : an extension on the CRM Marketing Module to cover all the biggest annual campaign scenarios
• Microsoft Dynamics CRM 2011 Integration :
o With Dynamics AX 2009
o With SADAD (via A4SADAD)
o With Vicidail (Open Source CallCenter Suite)
o With MangeEngine ServiceDesck (ITIL software)
o With MenaITech (HR System)
• Customized SSRS reports and dashboards for Microsoft Dynamics CRM 2011
• Troubleshooting Microsoft Dynamics CRM 2011
• Business Analysis :
o Analyze different business units process to convert it to automated workflows Using CRM
o Analyze the requirements of customers self-service web portal based on marketing requirements and current implemented systems and modules
o Analyze the business processes of advertising department to move them to Microsoft Dynamics CRM 2011
• Project Management :
o Micrsoft Dynamics CRM 2011 Implementation
o ManagEngine ServiceDesk Implementation: an ITIL software to manage IT operations
o A4SADAD system Implementation : an Estarta solution to communicate with SADAD
• New Systems :
o ESS (Employee Self Service) : APEX Web-Based application over in-house Oracle HR and Payroll applications
o KPI’s portal : APEX Web-Based application that displayed dynamic dashboards that collects data from any data sources
o Distribution Disruption Control & Forecasting : APEX Web-Based application that control distribution disruption and forecasting POS sales
o Integration Tool : APEX Web-Based tool manage the integration between SQL, ORALCE, SAP
o Cashier Management System : APEX Web-Based application with full Keyboard capabilities and ease of use to manage daily cashier operations
o Microsoft Dynamics CRM 3 Demo: Installation, Sample Data migration, Demo implementation, Sample integration to deliver a demo for top management
• Maintain & support oracle systems :
o HR
o Payroll
o Finance
o Subscription
o Distribution
o Decision Support Systems
o Cooperative Fund Management System
• Integration :
o ESS with SAP
o APEX Applications with Dynamics CRM
• Participate in analysis, design, developing of web based system for ministry of electricity. This system collects data from all branches and gives top managers life time statistical reports as needed.
• Participate in testing some systems made on Sybase PowerBuilder & implement it in the customer site (Ministry Of Investment)
• Participate in many systems DB design and representing it into ERD.
Tools used:
• Oracle DB 10g
• JDeveloper 10.3.1
• Toad 8.5, 9
• PowerDesigner 8, 9
• Dreamweaver 8
• Flash 8
• Photoshop 8
