محمد شريف

• Creating and communicating a project calendar for fulfilling each project objective.
• Monitoring and controlling project plans, schedules, budgets, and expenditures.
• Organizing and participating in stakeholder meetings.
• Communicating the project strategies for the team.
• Ensuring the proper implementation of the action plan based on set deadlines for control purposes.
• Leading the team by providing administrative support.
• Assessing project risks and issues and providing solutions.
• Ensuring stakeholder needs are managed towards the best solution.

• Synthesizing internal and external MEAL process audit results into lessons and key action points in terms of improving standard operating procedures, payout implementations, and contingency planning.
• Developing and managing the department database.
• Conducting training for staff on the NGO MEAL framework.
• Providing evaluation strategies for the projects implemented by the organization and assisting in its implementation.
• Leading the further development and refinement of MEAL framework, log-frame, program, and process audit tools, to ensure these continue to evolve and improve
with experience to become the standard.

• Assisting the branch manager in supervising teamwork and workflow.
• Observing business compliance and operations.
• Monitoring the branch sales targets while ensuring new accounts to increase the branch market share.
• Expanding existing accounts through cross-selling.
• Controlling financial reports.
• Working as compliance officer and anti-money laundering branch executive.
• Holding second-degree signature.

• Analyzing customer service data to identify and address customer service issues, resulting in improved customer experience.
• Controlling customers account for the welfare of the organization.
• Supervising the daily work at the customer service department to ensure customers' needs are met.
• Analyzing customers' files for risk assessment to increase their shares.
• Holding third-degree signature.

My role included the following:
•Supporting customers.
•Handling customers’ claims.
•Solving customers’ problems.
•Taking any suggestion from customers and forwarding it to the concerned department.
•Processing customer’s requests and other administrative work.
•Direct touch selling of different Fransabank products and services.

My role included the following:
• Conducting financial transactions.
• Helping in administrative work.